Customer Service Representative

PBX Clerk All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. Key Responsibilities: Greets individuals over the PBX in a professional, caring and courteous manner. Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner. Adheres to all hospital and department policies, procedures and goals. General office functions as assigned to support the department efficiency. Provides excellent customer service and adheres to the Behavioral Expectations Agreement. Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring. Identifies department and self when answering the telephone. Able to handle heavy phone volumes. All calls are answered in a timely manner. Scans charts on discharged patients, ER treat and releases, out patients on a daily basis to assist the department. Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning. Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying. Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor. Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action. Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency. Performs and communicates in a highly professional manner at all times. Demonstrates enthusiasm and self-motivation in performing job duties. Performs other duties as assigned.