Member Service Representative

TRUMARK CREDIT UNION

Job Title: Member Service Representative Department: Gateway Branch Location: 115 E. Swedesford Road, Wayne, PA 19087 Employment Type: Full-Time Overview Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team. Benefits and Opportunities Flexibility & Balance: Flexible schedules and time off to thrive at work and in life. Opportunities to Grow: Training, development, and room to advance from day one. Benefits That Matter: Health, dental, vision, a 401(k) with matching, and paid time off. A Chance to Give Back: Help members and communities achieve their goals. What You’ll Do Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services. Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures. Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals. Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner. Maintain operational excellence: Ensure cash drawers are balanced, transactions complete efficiently, and records are kept organized. What You Bring To The Table Education: High school diploma or GED required; associate degree in business or related field preferred. Experience: 1+ years of customer service, retail, or banking experience preferred. Skills: Strong communication, attention to detail, proficiency in technology, a positive attitude, and problem‑solving mindset. Availability: Flexible hours, including evenings and Saturdays, may be required. #J-18808-Ljbffr Trumark Credit Union