Manager, Cloud Enterprise Systems- AZ/IL- Information Technology Services

Summary

The Manager, Cloud Enterprise Systems serves as Midwestern University’s senior project management leader for the Oracle Fusion Cloud transformation and, on an ongoing basis, for the portfolio of cloud enterprise systems that support institutional operations including the Jaggaer Procure2Pay system. During the implementation, this position is the primary University-side project manager and serves as the day-to-day counterpart to the Drivestream Project Manager, owning the integrated project plan, issue and risk management, status reporting, and change management and training coordination for the program. The Manager, Cloud Enterprise Systems, leads a team assigned to the program.

Following go-live, the Manager, Cloud Enterprise Systems transitions from implementation leadership into steady-state management of the Oracle Cloud platform and the broader cloud enterprise systems portfolio. The position is responsible for the performance, reliability, and continuous optimization of these systems; for the coordination of Drivestream Application Managed Services and other vendor relationships; and for the planning and delivery of subsequent cloud enterprise initiatives.


Essential Duties and Responsibilities

Program and Project Management

• Serve as the primary Midwestern University project manager for the Oracle Fusion Cloud implementation and for subsequent cloud enterprise systems initiatives, owning the integrated project plan, schedule, scope, budget, and resource allocation across all pillars
• Serve as the day-to-day counterpart to the Drivestream Project Manager, jointly leading weekly status meetings and producing the weekly TaskStream status report that reflects the current state of tasks, issues, and risks
• Maintain and manage the program’s work plans in MethodStream and TaskStream, ensuring that deliverables, dependencies, and acceptance criteria are clearly documented and actively tracked
• Prepare materials for Tollgate reviews, phase gate reviews, and Go/No-Go decisions, and support the Program Lead in the presentation of program status to the Executive Governance Committee

Team Leadership and Supervision

• Assign work, set priorities, and manage the performance of assigned team
• Foster a culture of accountability, collaboration, and continuous improvement within the ITS team supporting cloud enterprise systems
• Coordinate ITS resources across pillars and projects to protect the time of subject matter experts and ensure that the right people are engaged at the right time in the implementation lifecycle

Risk, Issue, and Scope Management

• Identify, assess, track, and escalate risks and issues through the program’s governance tiers in accordance with the MWU Oracle Cloud Transformation Partnership Governance Framework
• Lead the intake, evaluation, and disposition of potential scope changes in partnership with the Drivestream Project Manager and the Program Lead, including preparation of Change Orders when required
• Facilitate resolution of cross-pillar dependencies and inter-team conflicts, escalating to the Program Lead or the Business Process Program Director when decisions exceed the authority of the working groups

Change Management, Training, and Communications

• Develop and maintain a formal change management and training plan for the program in partnership with the Program Lead, Business Process Directors, and the Office of Communications and Marketing
• Coordinate training curricula across pillars, including Drivestream Academy enrollment, working group preparation for App Reviews, and end-user training prior to each go-live
• Draft program communications content for review and approval by the Program Lead, and partner with the Communications and Website Coordinator to maintain the project website and deliver timely campus updates

Vendor and Partner Management

• Manage the day-to-day operational relationship with Drivestream, Inc. as the University’s systems integrator, and coordinate with Oracle Corporation through the Oracle Customer Success Manager on platform matters.
• Monitor Drivestream deliverables for adherence to the Statement of Work, review and recommend acceptance of deliverables, and track consumption of implementation hours, AMS hours, and other contractual commitments
• Coordinate ancillary vendor relationships that support the cloud enterprise systems portfolio, including integration partners, reporting and analytics vendors, and third-party service providers

Post-Implementation Operations and Optimization

• Lead the transition from implementation to HyperCare and AMS for each pillar, ensuring operational readiness, knowledge transfer to the ITS team, and a clean hand-off of production support responsibilities
• Manage the ongoing performance, reliability, and continuous optimization of Oracle Fusion Cloud and other cloud enterprise systems, including quarterly Oracle updates, AMS quarterly optimization visits, and planned enhancement cycles
• Partner with the Enterprise Systems Architect, the FDI Functional Owner, and the FDI Technical Owner to ensure that cloud platform changes preserve data integrity, integration stability, and institutional reporting
• Maintain a forward-looking roadmap of enhancements, optimization opportunities, and future cloud enterprise systems initiatives aligned with Midwestern University’s strategic plan

Governance and Stakeholder Engagement

• Participate in the Program Leadership Team and support the Program Lead in the operation of the three-tier governance framework, including the Executive Governance Committee, Program Leadership Team, and Pillar Working Groups
• Collaborate with pillar executives, working group leads, and subject matter experts to translate business priorities into prioritized cloud enterprise systems work
• Represent Midwestern University in HESS Collective working group sessions and other peer forums as appropriate

Budget, Procurement, and Contract Administration

• Support the Director of ITS Applications in the development, monitoring, and reforecasting of implementation and ongoing operating budgets for cloud enterprise systems
• Coordinate procurement activities related to cloud enterprise systems, including Statements of Work, Change Orders, software subscriptions, and integration services, in partnership with University procurement and legal functions

Data Governance, Security, and Compliance

• Partner with the Enterprise Systems Architect, Information Security, and Institutional Research to implement and enforce data governance, access management, and audit practices across cloud enterprise systems
• Ensure that cloud enterprise systems operations comply with applicable regulatory, contractual, and institutional requirements, including FERPA, GLBA, Title IV, and Midwestern University IT and security standards.

Education and/or Experience

A bachelor's degree is required, preferably in computer science, information technology, business administration, project management, or a related field. Master’s degree preferred. Project Management Professional (PMP) certification preferred. Minimum of five to seven years of experience leading enterprise transformation projects and directing functional and technical information technology teams, with demonstrated responsibility for program planning, vendor management, and change management. Experience with Oracle Fusion Cloud, Workday, or comparable enterprise cloud platforms strongly preferred. Higher education experience preferred.

The individual must have the following skills:

• Demonstrated expertise in program and project management methodologies, tools, and practices, including integrated project planning, risk and issue management, status reporting, and change control
• Proven ability to lead, develop, and manage multidisciplinary teams of functional and technical information technology professionals in a complex, matrixed environment
• Working knowledge of Oracle Fusion Cloud or comparable enterprise cloud platforms (e.g., Workday, Ellucian, Jaggaer), including familiarity with HCM, ERP, EPM, and student system modules
• Experience managing systems integrator, software vendor, and managed services relationships against Statements of Work, service-level commitments, and contractual obligations
• Strong change management and communications skills, including the ability to translate technical concepts for executive and non-technical audiences
• Sound judgment in the escalation and resolution of issues, with the ability to balance project velocity against institutional risk and stakeholder concerns
• Knowledge of IT governance, data security, privacy, and compliance standards, including FERPA, GLBA, and Title IV where applicable to cloud enterprise systems
• Excellent problem-solving, interpersonal, and facilitation skills, with the ability to build trust across executive leadership, functional departments, and partner organizations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk, stoop, kneel, crouch, crawl, or push or pull equipment. The employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.


Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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