Coordinator, Security- Lehigh Valley

Job Description

Job Description

Security Coordinator- Lehigh Valley

Providing Peace of Mind in Every Community

Signal of PA is growing — and we’re searching for supervisors to join our team. 

If you are dependable, have managerial experience, and take pride in protecting others, this could be the perfect fit for you!

At Signal, you’re not just working a shift — you’re making an impact. We offer:

• Competitive Pay:

  • $18.00/hr. base pay

• Schedule:  

  • Full-time: must have flexible availability

• Career Growth: Over 50 industry-specific training courses , leadership opportunities, and a structured development path.

• Tuition Assistance: Available for you and your immediate family .

• Paid Benefits:

  • Employer benefit contributions  

  • Hiring incentives at 90 days and 6 months

• Team Culture: Recognition programs, supportive leadership, and a company that values integrity, service, and professional growth.

Our Ideal Candidate

• Always alert and ready
• Customer service oriented
• Punctual and dependable
• Excellent with problem solving
• Adaptable to an ever-changing environment
• Works well with a team, and able to lead
• Takes pride in their uniform and what it stands for
• Flexible with their schedule
• A safe driver with a clean driving record
• Good grammar and report writing capabilities
• Can operate a smart phone and laptop efficiently
• A career driven leader who is seeking opportunity within an organization that can help you develop personally and professionally

Position Summary

The Coordinator is responsible for planning, coordinating, directing and managing the daily activities of the assigned work to all Officers. The Coordinator will assist the Director in managing efficiency ensuring that all on-site services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Exhibits good Customer Service while working with Clients and making presence known among our current business portfolio. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?
• Strategic Planning: Effective engagement, planning and execution of daily responsibilities while meeting established deadlines. Can you effectively maintain all KPI efficiencies while balancing Signal’s commitments to the Client’s business needs?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Responsibilities:

• The coordinator will be responsible/accountable for the overall quality of service to assigned accounts/clients.
• Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift completion, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days. Indirectly: Gross Profit Net Revenue Growth, Revenue per Owned pop, Same customer sales, Patrol completion.
• Developing officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, coaching and communication, etc.
• Works alongside the Director through the hiring, onboarding process and reviews.
• Works to continuously improve the processes, quality of service, and operational efficiency.
• Supports and oversees officer continued development and performance management.
• Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests from Branch Supervisors and below.
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Responsible for overseeing maintenance and condition of all Franchise equipment.
• Organizes and hosts weekly Coordinator meeting with Branch Dedicated Supervisors reviewing weekly scorecard, operational priorities, delegation review, and client issues
• Notifies Director of issues in the field, or internally, for timely leadership follow up.
• Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.
• Communicate with the Director, Executive Director, and other members of management in a weekly meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.
• Work 50% of your workweek in the field (at established site rate if higher than base rate) and 50% in an administration capacity.

Requirements:

• High school diploma or GED
• Must be at least 18 years of age
• 1+ years of management or leadership experience
• Employment is contingent upon the results of background check and drug screen
• Excellent organization, oral, and written communication skills
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value, and continuously improve
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds
• Must have valid driver’s license and good driving record
• Must have reliable transportation
• Must be willing to attend in-person training 1-5 times per year. Travel will be 100% employer paid and will, in some instances, require overnight stays and air travel.

Signal is the world’s most innovative security company, built on values of Passion, Serving, Learning, Relationships, and Honesty & Integrity . We believe in developing our Team Members and helping them build fulfilling security careers.

You’ll be supported from day one through structured training, mentorship, and leadership development. When you join Signal, you’re joining a team dedicated to protecting our communities while helping you reach your goals.

Signal of Eastern PA provides equal employment opportunities to all Team Members and applicants. We do not discriminate based on race, color, sex, sexual orientation, age, religion, national origin, disability, marital status, veteran status, or any basis prohibited by law.

Apply today!