Patient Care Associate (Albany, NY)

More About the Role This is a 1099 Independent Contractor position. Compensation $200 per delivery and set up What This Role Offers Ability to choose your own hours Monday–Friday availability with some weekend opportunities On the road, field based work Position Summary The Patient Care Associate (PCA) supports patients using TWO2 therapy by working closely with the Wound Care Consultant, Virtual Therapy Clinical Support team, and Regional Sales Manager. Responsibilities include patient education, equipment setup and retrieval, and ensuring adherence to therapy to optimize outcomes and equipment utilization. Key Responsibilities Manages own schedule and performs product delivery, set‑up, pick‑up, and cleaning within the territory to maintain and optimize therapy effectiveness and equipment readiness. Provides patients with defined education and support. Motivates and supports patients in their utilization of TWO2 therapy through empathetic, personalized and goal‑oriented encouragement. Actively tracks and reviews patient therapy data collected through remote device monitoring systems or through manual monitoring of device hours. Consistently monitors patient engagement (as reflected by therapy utilization) and proactively interacts with patients to provide thoughtful encouragement, guidance and support. Utilizes motivational interviewing training provided by AOTI to help patients be fully engaged in their own healing. Collaborate with the Wound Care Consultant and Virtual Therapy Clinical Support team to ensure optimal therapy utilization and wound progress, incorporating relevant insights gained from patient interactions. Identifies potential therapy issues and escalates to the Wound Care Consultant AND Virtual Therapy Clinical Support team in real‑time. Utilizes the AOTI provided wound imaging platform to document wound progress. Utilizes the AOTI provided phone and messaging app for calls and text messaging with patients. Coordinates paperwork with the customer service team. Communicates effectively across departments and teams. Maintains proper levels of equipment and consumable stock. Ensure proper functioning of equipment prior to and after patient placement and immediately report any issues. Promptly and thoroughly completes equipment cleaning and maintenance procedures. Knowledgeably responds to patient queries about company products and services. Provides prompt, professional and courteous customer service. Demonstrates flexibility and availability to work extended hours as needed, particularly during peak periods such as month‑end or some weekends. Qualifications and Skills 2+ years of relevant experience in healthcare, homecare, medical equipment delivery or a similar field, focusing on patient or customer interactions. Strong time‑management skills and the ability to regularly travel throughout the assigned territory using a personal vehicle (mileage reimbursed), including safely transporting equipment in a secure, enclosed vehicle environment. Valid driver’s license and required auto insurance to support job‑related travel. Skilled in using software, iPad, and smartphone applications. Experience with Ring Central or Go Canvas App a plus. The ability to interact with patients in person or remotely and provide clear explanations and support. Strong problem‑solving skills to identify and escalate potential therapy issues. Excellent communication and customer service skills to provide prompt, professional, and courteous support to patients and internal teams. Emotional intelligence with the ability to engage patients compassionately and demonstrate genuine care for their needs and challenges. High attention to detail and professionalism in representing the company. Proactivity in monitoring patient engagement and addressing issues. Teamwork and collaboration to achieve common goals. Adaptability to changing circumstances and patient needs. Organizational skills for efficient paperwork coordination and time management. Goal‑oriented focus on achieving therapy utilization and wound progress goals. Equal Opportunity Employer Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. #J-18808-Ljbffr AOTI