Video Review Lead

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO

The Test Security Video Review Lead is responsible for coordinating day-to-day video review operations to ensure exam sessions are assessed accurately, consistently, and efficiently while maintaining exam integrity. This role serves as a subject matter expert for review processes, supports and coaches team members, evaluates escalated cases, and drives continuous improvement efforts across the exam security program.

WHERE YOU’LL WORK

This position has the flexibility to work remote within the United States.

HOW YOU’LL SPEND YOUR TIME

• Lead and coordinate daily video review operations, including prioritization and assignment of review workloads

• Evaluate escalated exam sessions and determine appropriate actions related to potential exam integrity concerns

• Coach, train, and mentor video reviewers to drive accuracy, consistency, and adherence to best practices

• Monitor review quality and provide ongoing feedback to support continuous improvement

• Track productivity and quality metrics and support audit and compliance activities

• Collaborate with internal teams and external partners regarding review outcomes, escalations, and exam security matters

• Maintain and improve review workflows, documentation, procedures, and tracking systems

• Support reporting, team initiatives, process enhancements, and special projects as assigned

WHAT YOU'LL NEED

• High school diploma or GED equivalent required or associate or bachelor’s degree in business administration, Operations Management, Data Analytics, or a related field preferred

• 3+ years of experience in exam security, video review, compliance, quality assurance, or a related operational environment

• Previous lead, coaching, mentoring, or quality-focused experience strongly preferred

• Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate complex situations, identify trends and risks, and make sound, consistent decisions.

• Demonstrated ability to coach, train, and support team members while promoting quality, accountability, and continuous improvement.

• Excellent organizational and communication skills, with the ability to manage competing priorities and collaborate effectively across teams and stakeholders.

• Ability to manage sensitive and confidential information with professionalism, discretion, and sound judgment.

• Proficiency working across multiple systems and tools, with experience supporting process improvement initiatives, performance metrics, and operational workflows.

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $44,100.00-$63,030.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

BENEFITS

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.