Customer Service Administrator

Precision Drive and Control

Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.

Responsibilities:

Greets and takes in repairs from customers at service window
Answers incoming phone calls from customers
Reach out to dormant customers for repairs / customer service / estimation follow ups
Creates work orders; Writes up tags; takes pictures
Send out and follow up on quotes and repairs
Communicates to customers for minor, less technical repairs
Invoice and take payment when able, for cash customers
Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
Print all forms and service order tags for new repairs
Create initial bin location and update for motors in all locations
Spot check/cycle count inventory for motor shop
Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
Provide Tech training to HR
Filing (electronic & paper) department specific documents, as needed
Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments

Required Qualifications:

High School Diploma or GED
Personal computer skills: Microsoft Office products
2 years customer service experience

Preferred Qualifications:

Electrical knowledge
Excellent verbal and written communications skills
Prioritizations, multi-tasking and organization skills
Good attendance history

Working Conditions:

Exposed to dust & noise from Motor Shop

Apply

Vacancy posted 1 day ago

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