Service Manager

Job Description

Job Description

We are currently seeking a Service Manager to coordinate and oversee the daily activities for the Service Department. The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Forecasts goals and objectives for the department and strives to meet them.

• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.

• Prepares and administers an annual operating budget for the service department.

• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.

• Works with the COO and Director of Service to accomplish assigned goals.

• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.

• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.

• Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.

• Coordinates and maintains a working relationship with all other department heads

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.

• Handles customer complaints immediately and according to the dealership’s guidelines.

• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Education

• Bachelor’s Degree (BA) in Business Management preferred.

• Five years of related experience and/or training required.

• Strong interpersonal skills are necessary.

• Experience with heavy duty dealerships preferred.

CERTIFICATES, LICENSES, REGISTRATION

• CDL preferred; must meet company insurability standards.