Sr. Manager, Business Strategy & Analytics

There has never been a more exciting time to join Chicago Fire FC. As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities. Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald’s Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city. Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special. At Chicago Fire FC, our mission is to entertain, serve, and unite Chicago through world-class experiences and a relentless pursuit of excellence. We are guided by our core values: Integrity, Respect, Innovation, Accountability, and a commitment to Never Settle. If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you. Job Overview: Chicago Fire Football Club is seeking a Senior Manager, Business Strategy & Analytics to help lead the day-to-day operations and execution of the Club's Business Strategy & Analytics function. This role will report to the Senior Director, Marketing and serve as a key partner across the organization, working closely with Ticketing, Corporate Partnerships, Soccer Business and Marketing to translate business priorities into actionable strategies, analytics, models and data-driven solutions. This individual will operate as a player-coach, balancing team leadership and project management with hands‑on analytical work. They will work closely with team members across Business Strategy & Analytics, providing mentorship and technical guidance, stepping into complex analytics and modeling projects when needed and ensuring the team’s work delivers meaningful business impact. Job Responsibilities: Team Operations & Mentorship Lead the day-to-day operations of the Business Strategy & Analytics team, establishing clear priorities, responsibilities, timelines and expectations. Mentor and develop team members across Business Strategy & Analytics, providing guidance on analytical approaches, modeling, problem solving, project execution and stakeholder management. Serve as a senior technical and analytical resource for the team, helping troubleshoot challenges, review methodologies and approaches and improve the quality of team outputs. Foster a collaborative, solutions-oriented environment that encourages knowledge sharing, accountability and continued development. Balance team leadership responsibilities with hands‑on participation in priority analytics, modeling and data initiatives. Business Analytics & Modeling Conduct and support analyses that address key business opportunities across Ticketing, Corporate Partnerships, Soccer Business and Marketing. Develop and support predictive models and advanced analyses for ticket demand and single-match forecasting, member renewal and retention, fan behavior, customer lifetime value, lead scoring, segmentation and revenue forecasting. Partner with team analysts on complex modeling and analytical projects, providing methodological guidance, reviewing approaches and assumptions and stepping in with hands‑on support when needed. Translate complex data and model outputs into clear insights, recommendations and business actions for stakeholders and leadership. Build and support dashboards, reporting and KPI frameworks that improve visibility into business performance and enable better decision making. Identify opportunities to move the organization beyond reporting toward more predictive, proactive and insight-driven decision making. Data & Technical Enablement Develop a strong understanding of the Club’s data ecosystem and work closely with Data Engineering and CRM to ensure data is accessible, reliable and effectively utilized. Work directly with data using tools such as SQL, Python, BI platforms and other analytical technologies to conduct analyses, develop models and support priority projects. Provide technical guidance and mentorship across data modeling, analytics, visualization, CRM and data management based on individual team needs and areas of expertise. Partner with Data Engineering on data architecture, integrations, warehouse management, data quality and governance initiatives, providing business and analytical context to technical decisions. Partner with CRM to support effective segmentation, lead management, fan profile enhancement, campaign measurement and activation of fan data. Identify opportunities to improve the team’s tools, methodologies, automation and overall technical capabilities. Strategy, Prioritization & Cross‑Functional Delivery Partner with the Senior Director, Marketing and leaders across the Club to translate strategic priorities and business needs into actionable BSA initiatives. Serve as a strategic and analytical partner to stakeholders, helping determine how data, analytics, modeling and technology can support better decision making. Own the intake and prioritization of BSA initiatives, determining the appropriate analytical or technical approach, while balancing business impact, strategic alignment, urgency and team capacity. Lead complex, cross-functional analytics and data projects, establishing clear ownership, scope, timelines and measures of success. Identify and implement opportunities to improve processes, analytical methodologies, automation, self-service capabilities and broader organizational adoption of data and insights. Required Qualifications: 5+ years of experience in business strategy, analytics, business intelligence, data science, consulting or a related field, with demonstrated progression in responsibility. Strong analytical skills with demonstrated ability to analyze complex datasets, identify meaningful insights and translate data into actionable business strategies. Hands‑on experience with SQL and/or Python and the ability to independently work with data to conduct analyses, develop models and solve business problems. Experience developing or supporting predictive models, forecasting, segmentation, statistical analyses or other advanced analytical methodologies. Experience with data visualization and business intelligence tools (Sigma) and demonstrated ability to develop effective dashboards, reporting and analytical outputs. Familiarity with modern data environments, including data warehouses and data management best practices. Experience with Snowflake or comparable platforms is preferred. Familiarity with CRM and marketing automation platforms, ideally Salesforce and/or Salesforce Marketing Cloud, and an understanding of how customer and fan data can be activated to support business objectives. Proven experience leading complex, data-driven projects involving multiple stakeholders from problem definition through implementation. Must display a strong work ethic and desire to build a career in professional sports. Ability to thrive in a fast-paced environment with frequently changing priorities. High degree of adaptability and comfort taking on unfamiliar or loosely defined assignments. Intellectual curiosity, sound judgment, and a willingness to take ownership well beyond a traditional job description. Ability to exercise sound judgment and maintain strict confidentiality while working on sensitive business matters. Ability to work flexible hours, including but not limited to evenings, weekends, and holidays. Preferred Qualifications: Bachelor’s Degree or equivalent experience in business analytics, data analytics, business administration, strategy, finance, economics, data science or a related field. Demonstrated ability to mentor and develop analysts or other technical team members, including reviewing work, providing methodological guidance and helping others solve complex problems. Strong project management and organizational skills with the ability to balance hands‑on analytical work with multiple concurrent team and organizational priorities. Excellent written and verbal communication skills, including the ability to translate technical concepts, analytical findings, and model outputs for non‑technical audiences. Strong business acumen and relationship‑building skills, with the ability to understand organizational objectives and work collaboratively with stakeholders and leaders to identify opportunities where data and analytics can drive impact. Experience in sports, entertainment or fast‑paced environment is preferred but not required. Compensation: This role offers a salary range of $75,000.00 - $85,000.00 Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job‑specific knowledge, skills, and overall experience. This role is classified as full-time, exempt. This role is bonus eligible based on club‑wide goals. Additional benefits & perks: Official Chicago Fire FC Website. Please note: Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club. CFFC is committed to providing equal employment opportunities and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at View email address on click.appcast.io to let us know the nature of your request and your contact information. MLS Privacy Policy: By clicking apply, you agree to the terms of the MLS Privacy Policy. #J-18808-Ljbffr Chicago Fire FC