Operations Manager - Returns Warehouse

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions. Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Operations Manager We are seeking an Operations Manager to join our growing team. As an Operations Manager, you will lead strategic operations within our Returns Warehouse, overseeing a team of Area Managers and their direct reports. Your role is central to driving the success of our reverse logistics processes while ensuring the highest standards of safety, accuracy, and efficiency. You’ll be responsible for mentoring leaders, optimizing workflows, and implementing data-driven improvements across multiple return functions. Your ability to lead through others, identify operational bottlenecks, and scale best practices will directly impact our customer experience and operational performance. Responsibilities Lead, mentor, and develop a team of Area Managers and their teams to ensure strong leadership, high employee engagement, and consistent execution of warehouse returns processes. Oversee daily operations within the Returns Warehouse, ensuring targets are met for processing speed, inventory accuracy, and customer resolution time. Maintain and promote a culture of safety, ensuring OSHA compliance and adherence to internal safety protocols across all work areas. Monitor performance metrics and conduct regular operational reviews to ensure productivity and quality goals are met, identifying and resolving gaps proactively. Collaborate cross-functionally with HR, Finance, Safety, Facilities, and Inventory Control teams to plan labor, implement policy changes, and optimize performance. Drive and execute continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies to improve turnaround times, reduce cost per unit, and eliminate waste. Partner with the Site Leader and other senior leaders to align team execution with broader organizational goals and future growth initiatives. Foster a positive and productive work environment through coaching, recognition, and regular performance feedback. Perform additional duties as needed to ensure the successful operation and scaling of our returns fulfillment center. Qualifications Required 5+ years of operations leadership experience with 2+ years managing salaried leaders (e.g., Area Managers) in a warehouse, fulfillment, logistics, or distribution setting. Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience). Demonstrated success in leading teams to achieve KPIs and operational goals in a fast-paced environment. Availability to work a flexible schedule, including weekends, nights, and holidays as needed. Preferred Experience overseeing returns or reverse logistics operations in a high-volume environment. Familiarity with Lean, Six Sigma, and continuous improvement practices. Proven ability to lead multiple teams, prioritize competing demands, and deliver results under pressure. Strong communication, problem-solving, and organizational skills. Industry background in e-commerce, apparel, retail, or high-growth warehouse operations is highly desirable. Physical Requirements Lift up to 49 pounds and frequently push, pull, squat, bend, and reach with or without reasonable accommodation. Stand and walk for extended periods during shifts (up to 12 hours), with or without reasonable accommodation. Work in an environment with fluctuating noise levels and temperatures. Frequently climb and descend stairs with or without reasonable accommodation. Pay Range $121,807 - $136,618 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr