Patient Care Specialist

About the Role The Patient Care Specialist facilitates excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. They greet and register patients, compile complete chart documentation, and support clinical and technical staff. Key Responsibilities Answer the telephone and either respond to inquiry, direct callers to appropriate personnel, or initiate a triage email for response by clinical personnel. Schedule appointments, verify and update patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtain copies of insurance cards, drivers' licenses and other documentation from referral sources and scan relevant items into the EMR. Maintain complete patient records in the EMR per company policies. Initiate documentation requests from physicians and other healthcare providers and ensure information is included in the patient’s medical record prior to product delivery and claim submission. Verify patient insurance benefits, relay information on relevant payment and billing/collection policies, and collect patient responsibility payments. Maintain a clean, orderly and safe environment for patients and visitors. Follow infection control/safety procedures by adhering to applicable guidelines. Take patient height, weight and review relevant medical history with patient. Prepare treatment rooms and patient care areas. Provide administrative support to the practice as needed. Strive for a paperless work environment and full utilization of technology-based processes to drive operational efficiencies. Assist in marketing efforts to build relationships with local referral sources. Maintain professional relationships with patients, referral sources, clinical and non-clinical employees. Maintain product and administrative technical knowledge by actively participating in ongoing training and development courses. Perform other duties as assigned. Competencies Ethical Conduct Problem Solving/Analysis Communication Proficiency Computer Proficiency Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner and is detail-oriented. Work Environment This role operates in a professional office environment that routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demand The employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, reach/pull with hands and arms, bend and squat. Qualifications High school diploma or GED equivalent is required. 1–2 years of medical office experience preferred, using EMR systems or equivalent skills. Experience working in the healthcare industry preferred. Benefits Culture rooted in trust, empathy, and Nordic-inspired flat hierarchies. Tailored onboarding and a buddy system to help you feel at home from day one. Continuous learning through e-learning, training, and language courses. A “you” culture where everyone—from interns to executives—is treated with respect. Competitive Compensation Packages. Medical, Dental, and Vision Benefits. 401(k) Retirement Plan with employer matching contribution. 8 paid holidays, 13 vacation days, birthday and two volunteer days. 8 sick days within your first year of employment. Paid Parental Bonding. Equal Opportunity Employer Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. #J-18808-Ljbffr