Guest Service Representative

Job Description

Job Description

Holiday Inn Express is currently looking for a full-time Front Desk Agent. Below is a list of details and responsibilities. Interested applicants can apply in person at 3402 Arizona Ave or email a resume to View email address on ziprecruiter.com

• The Front Desk is often the first point of contact and the first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently and make sure they have all they need for a great stay.

• Must be available all shifts. 
• Must be available on weekends if scheduled to work. We need someone who is friendly and enjoys customer service and will take care of our guests! 

 
Responsibilities:

• Register guests and assigns rooms.
• Check in/out guests.
• Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Takes same-day reservations and future reservations when necessary.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Maintains the cleanliness and neatness of the front desk area.

Qualifications:

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.