General Correspondence Specialist

Job Description

Come join our amazing team and work remote from home!

The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer's mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position is $23.50/hr - $25.50/hr.

What you'll do:

• Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer's mortgage.
• Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence.
• Collaborate with other business units to assess appropriate resolution, when necessary.
• Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution.
• Review and respond to escalated verbal complaints received from the Customer Contact Division.
• Provide support by drafting and sending letters requested by Legal and other escalation departments.
• Provide support to the Dispute Team when applicable, and provide general administrative support as needed.
• Adhere to established department and company policies and procedures.
• Intermediate knowledge of Microsoft Word, Excel and Powerpoint
• Knowledge of relevant industry-specific software packages preferred
• Excellent analytical skills, unbiased thinker with ability to remain flexible
• Strong time management and organizational skills
• Ability to interact with senior management
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to understand, remember, and communicate routine, factual information
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to apply common sense in performing job
• Ability to make decisions that have significant impact on the department's credibility, operations, and services
• Ability to organize thoughts and ideas into understandable terminology
• Ability to compose letters
• Ability to organize and prioritize own work schedule on a daily basis
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to understand and follow basic instructions and guidelines

What you'll need:

• Equivalent combination of education and experience is considered
• High school diploma or GED required. College education preferred but not required
• Minimum of two (2) years related mortgage banking, and/or financial industry experience required.

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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