Wellness Manager

Wellness Manager Dogtopia Dogtopia is looking for an outgoing, organized, and relationship-focused Wellness Manager to help ensure every dog continues to thrive after joining daycare. This role focuses on canine happiness, pet-parent communication, customer retention, community engagement, and sharing the Dogtopia experience through photos and social media. Key Responsibilities Dog Wellness and Follow-Up Begin managing each new dog’s daycare experience after their first 30 days. Monitor each dog’s happiness, comfort, participation, and adjustment to daycare. Communicate with the daycare team about any behavioral, social, or wellness concerns. Ensure monthly report cards are completed and sent to pet parents on time. Assist the Wellness Coordinator with follow-up calls, messages, and other tasks when needed. Pet-Parent Relationships and Retention Build strong, ongoing relationships with pet parents. Check in regularly to ensure families are happy with their Dogtopia experience. Follow up with parents whose dogs have not attended recently. Help identify and resolve concerns before they affect the customer relationship. Encourage consistent daycare attendance and educate parents on the benefits of regular socialization, exercise, and enrichment. Support membership retention by helping dogs and their families feel recognized, valued, and connected. Community Events Help plan, promote, and attend events outside the facility. Represent Dogtopia at dog parks, community parks, happy hours, local gatherings, and other pet-friendly events. Engage with current and prospective pet parents while promoting Dogtopia’s services. Take photos and videos during events for marketing and social media. Help create welcoming experiences that strengthen Dogtopia’s presence in the community. Social Media and Content Take high-quality photos and videos of dogs during daycare and special events. Help create and publish engaging social media content. Capture meaningful moments that show dogs playing, learning, socializing, and having fun. Follow Dogtopia’s safety, privacy, and brand standards when creating content. Work with leadership to highlight events, celebrations, report cards, and customer success stories. What We’re Looking For Friendly, positive, and comfortable building relationships with pet parents. Passionate about dogs and committed to their happiness and well-being. Strong communication, organization, and follow-up skills. Comfortable making phone calls, sending messages, and addressing customer concerns. Confident representing Dogtopia at community events. Creative and comfortable taking photos, recording videos, and helping with social media. Dependable, proactive, and able to manage multiple responsibilities. Able to work collaboratively with leadership, the Wellness Coordinator, Canine Coaches, and front-desk team members. Previous experience in customer service, hospitality, sales, pet care, marketing, or community outreach is preferred. How Success Will Be Measured Monthly report cards are completed accurately and on time. New dogs remain happy, comfortable, and engaged after their first 30 days. Pet parents receive consistent and meaningful communication. At-risk or inactive customers receive timely follow-up. Membership retention and daycare attendance improve. Community events are organized and well represented. Social media receives a consistent supply of positive, engaging content. If you love dogs, enjoy connecting with people, and want to help create long-lasting relationships between Dogtopia and our pet-parent community, we would love to meet you! Dogtopia of Sacramento - Nimbus Winery As much as we'd like to spend all day with our dogs, it’s not always possible. Dogtopia of Sacramento - Nimbus Winery is your one-stop shop when you are looking for a safe and fun place to leave your pup when you can’t be with them. We are the premier destination for dog daycare, boarding and spa services. Our mission is to make sure your four-legged family members have a fun time when they stay at our fully equipped, spacious facility. #J-18808-Ljbffr Workstream