Housekeeping Manager

Job Description

Job Description

Chicago Marriot Northwest is looking for a Head Housekeeper. The role of the Head Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas of Clarges Mayfair and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures. First and foremost is to always be motivated, highly engaged to provide personalised “world class” customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and procedures. Ensuring every resident request is completed promptly and decisively, aspiring to make the impossible, possible!

* Language : English and Spanish preferred. *Address: Mariott, Hoffman Estates, IL 60192

Responsibilities :

1. Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
2. Investigates complaints regarding housekeeping service and equipment and takes corrective action.
3. Obtains and assigns a list of rooms to be cleaned immediately.
4. Conducts training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
5. Inventories stock to ensure adequate supplies. Conducts list if supplies to be ordered by Chef and ensures order will arrive.
6. Makes recommendations to improve service and ensures efficient operations. Liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.
7. Ensures that all resident suites and public areas are serviced and cleaned daily.
8. Ensure that staff are coached and trained to perform their duties effectively.
9. Ensure that adequate supplies of cleaning materials are available for day staff and night staff.
10. Adheres to all VRS policies and procedures.
11. Performs other related duties as required.

QUALIFICATIONS:

1. Must be skilled at problem-solving, including being able to identify issues and resolve them in a timely manner.
2. Must possess strong interpersonal skills.
3. Must be able to prioritize and plan work activities to use time efficiently.
4. Must be organized, accurate, thorough, and able to monitor work for quality.
5. Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with applicants, residents, and staff.

EDUCATION/TRAINING:

1. High school graduation or equivalent.
2. WHMIS Certificate.

EXPERIENCE:

1. ) At least 3 years of housekeeping experience. 2.) 1 year of working in a supervisory/managerial role.