Member Experience eSpecialist I
Alltru Federal Credit Union
We are pleased that you are considering joining the Alltru Crew. As part of the application process we ask that you use the link provided below to complete three job related assessments.
As a Member Experience eSpecialist, you will have the opportunity to grow and make a difference. You will be empowered to deliver exceptional member service by assisting members via telephone and live chat with transactions, account maintenance, and general information regarding credit union deposit and loan products, as well as services including mobile banking and online bill payment. Working directly with our members, our Member Experience eSpecialists play an instrumental role in delivering on our mission: Save you money. Make you money. Save you time. That's why we exist. This is achieved by providing outstanding service to all credit union and community members, volunteers and employees. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. As a member of our Member Experience eCenter team, the selected candidate will provide excellent service and actively promote Alltru's full line of financial services to existing and potential members via the telephone, chat and email.
In this high-volume, fast-paced environment, the selected candidate will be expected to:
- Build rapport and process requests, inquiries and issues with accuracy.
- Assess situations, apply sound judgement and use troubleshooting skills to assist members.
- Create, develop, retain and strengthen long term relationships with current and potential members by providing products and services that meet their needs.
- Respond to problems and concerns in a timely and precise manner to maintain and strengthen the relationship between the member and the Credit Union.
- Manage and utilize time efficiently to ensure call center meets expected key performance indicator goals and service quality for member satisfaction.
- Excellent telephone skills
- Self-motivation and initiative
- Strong organizational skills and detail oriented.
- Ability to work on various computer systems and software
- Good writing/data entry skills with emphasis on accuracy
- Ability to work independently and as part of a team
- Dependability and flexibility with work hours and duty assignments
- Multi-tasking excellence to handle various member communications simultaneously
Vacancy posted 2 days ago
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