ABL Manager

Alcohol Beverage Licensing Manager

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR's success—by collecting 95% of South Carolina's general fund, our team serves with purpose and impacts the success of our community.

We are looking for teammates who are:

• Able to interpret alcoholic beverage laws, regulations, policies, and procedures
• Organized, detail-oriented, and capable of independently prioritizing tasks
• Committed to customer service and interested in helping others
• Able to communicate effectively
• Eager to use their interpersonal skills to develop and maintain relationships with customers and organizations

What you will do:

As the Alcohol Beverage Licensing (ABL) Manager, you will lead the day-to-day operations of the ABL Section, providing guidance on licensing processes, resolving complex issues, and identifying opportunities to improve services, procedures, and overall operational efficiency.

Primary job duties include:

• Overseeing and managing the functions of the ABL Section, including supervision of staff and oversight of licensing, compliance, enforcement, and related operational processes
• Overseeing the review and processing of ABL applications; server certificates; brand registrations; public protests; law enforcement protests; SLED investigative reports and violations; and Orders of Cancellation, Suspension, and Revocation
• Maintaining effective partnerships with the Litigation Section, Taxpayer Assistance Section, SLED, and other stakeholders
• Overseeing the review and compliance of alcohol server training programs and collaborating with DBHDD and SLED
• Providing guidance and technical expertise on South Carolina ABL laws, regulations, legislation, and departmental procedures while ensuring accurate and timely information is provided to customers and stakeholders
• Advising agency leadership on critical issues, media inquiries, General Assembly questions, and new legislation affecting operations
• Assisting with the implementation of strategic initiatives, business plans, and performance measures that support division and agency goals
• Representing the agency through speaking engagements and outreach efforts related to ABL laws, regulations, and licensing processes
• Testifying before the General Assembly as requested

Minimum and Additional Requirements:

A bachelor's degree and relevant program management experience

• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Academic degrees must be from an accredited institution of higher learning.

Additional Requirements:

• A valid Driver's License
• Ability for statewide travel

Preferred Qualifications:

• Advanced degree in business, taxation, government administration, or organizational leadership

Additional Comments:

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation
• Hours: Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week)
• Training: You will participate in an onboarding program to ensure you have the knowledge and skills to successfully perform your job
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR