Order Fulfillment Associate

Order Fulfillment AssociateThe Order Fulfillment Associate processes customer purchase orders in an Enterprise Resource Planning (ERP) system, manages orders through the fulfillment lifecycle using a ticketing and CRM system, and delivers a high level of customer service by resolving inquiries and issues quickly and accurately. This role requires strong attention to detail, accurate data entry, and effective communication with customers and internal teams to ensure orders are processed correctly and on time.Responsibilities:Process customer purchase orders in the ERP system with a high degree of accuracy and attention to detail.Review purchase orders against customer quotes to verify pricing and terms before booking orders into the ERP system.Use the company CRM system to manage the work queue and verify customer product certifications.Work closely with the sales team to obtain approval for drop-ship orders and confirm that discounts listed on purchase orders are valid.Utilize the ERP system to process purchase orders efficiently and in accordance with established procedures.Respond promptly to customer inquiries and provide thorough resolution to issues in order to maintain high levels of customer satisfaction.Handle day-to-day correspondence via email and phone, with the majority of communication conducted through email and approximately 10 phone calls per day.Answer customer questions regarding lead times, order status, back-ordered materials, and other order-related details via phone and email.Collaborate with customers to resolve pricing issues as they arise.Partner with the sales operations team to prioritize orders when inventory is limited to ensure timely fulfillment of critical orders.Build rapport with new and repeat customers by providing exceptional customer service through professional email and phone interactions.Review and execute change orders and correction requests accurately and in a timely manner.Support continuous improvement efforts by managing multiple tasks, meeting daily deadlines, and following best practices for order processing.Perform other duties as assigned by the supervisor to support the order fulfillment and customer service functions.Essential Skills:High School Diploma or GED.At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment.Strong customer service skills with the ability to handle inquiries and resolve issues professionally.Accurate data entry skills and strong attention to detail when processing purchase orders and updating systems.Experience using ERP systems to process and manage orders.Experience using CRM systems to manage work queues and customer information.Excellent written and verbal communication skills for email and phone interactions.Ability to collaborate effectively with a diverse, cross-functional team located across multiple sites.Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.Ability to prioritize work, manage multiple tasks simultaneously, and meet daily deadlines.Reliability and strong attendance, with the ability to maintain consistent presence during scheduled work hours.Additional Skills & Qualifications:Experience in logistics or manufacturing environments is beneficial.Experience in customer service within a professional office setting is an advantage.Comfort working with ticketing or queue-based systems to manage workload.Ability to build positive relationships with internal teams such as sales, sales operations, manufacturing, and supply chain.Strong organizational skills and a commitment to continuous improvement in processes and customer experience.Positive attitude and willingness to learn through training, shadowing, and role-play scenarios.Interest in long-term growth opportunities within a growing company.Work Environment:This role is based in a professional office environment located in the same building as the manufacturing and supply chain teams, offering close collaboration with operational staff. The team consists of approximately 15 people at the location, creating a supportive and relaxed office atmosphere that is distinctly different from a call center environment. Performance is measured by attention to detail, quality of work, customer service, and attitude toward internal teams and customers. Typical work hours fall within standard daytime office hours, with some flexibility, and training will be approximately two weeks, including shadowing and role-playing. Training is conducted on-site, and no travel is expected for this position. Attendance is critical in this role, and consistent presence is recognized and rewarded. The company offers opportunities for growth, including potential pay increases upon permanent hire and a 90-day stay bonus, making this position attractive for individuals seeking stability and career development in a growing organization.Job Type & Location:This is a Contract to Hire position based out of Tigard, OR.Pay and Benefits:The pay range for this position is $20.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application Deadline:This position is anticipated to close on Nov 19, 2026.Workplace Type:This is a fully onsite position in Tigard, OR.