Business Analyst

Purpose of Position The Business Analyst II in the Office of Information Technology (OIT) provides procedural guidance, and one or more of the following: process improvement recommendations, business requirements planning, system configuration management, systems implementation and delivery, service management, application testing, quality control, project management, and advanced reporting to user departments for specific application software used by departments. The Business Analyst II will also perform advanced analysis of exception conditions, error processing, workflow efficiencies, for multiple software applications used by departments that they support. Essential Functions Works with associated business areas to resolve exceptions preventing normal business operations as they relate to software applications and business procedures. Performs advanced problem/root cause analysis of business processes, work- flow processes, and advanced troubleshooting for user departments. Develops business process documentation and configuration guides. Works with specialized software specific to OIT area of responsibility to provide data input for analysis and reporting. Trains/mentors less experienced business analysts with business process designs, testing, quality control and reporting requests from users. Acts as a liaison on behalf of the Office of Information (OIT) and departments for technology related communications and meetings with technical staff/vendors as needed Identifies and develops practices and business processes as requested by business areas. Configure, test, and troubleshoot PeopleSoft Campus Solutions functionality; Investigate and resolve reported issues and support requested enhancements across one or more assigned areas such as Admissions, Student Records, Financial Aid, Student Financials, Academic Advising, and Enrollment. Support PUM and PeopleTools upgrades for PeopleSoft Campus Solutions including validation, communication with business owners, user acceptance testing coordination, issue documentation and resolution. Collaborate with functional users to define requirements for and implement enhancements to PeopleSoft Campus Solutions and related integrations. Develop business requirements, functional specifications, standard operating procedures (SOPs), and other supporting documentation; communicate technical concepts clearly to functional users. Performs other duties as assigned. Required Qualifications Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, related field, and three (3) years of experience or seven (7) years of an equivalent combination of education and experience. Preferred Qualifications Bachelor’s degree in Information Systems, Computer Science, Business Administration, Math, Economics, or equivalent work experience and four (4) years of experience or eight (8) years of an equivalent combination of education and experience. Experience working with a combination of software related to PeopleSoft Software Applications: Admissions, Student Records, Financial Aid, Student Financials, Advising, Enrollment, HR, Finance, Grants, GL, Commitment Control, Purchasing, CRM, and Data Warehousing software. Minimal experience working with business users, and technical staff to complete projects, change requests, identifying and analyzing business process models for departments, documenting current/to-be business processes. Knowledge, Skills & Abilities Comfortable using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, etc.) Exposure to various enterprise software solutions Excellent communication skills, attention to detail, and documentation skills would be most helpful for this position. Knowledge of Waterfall and Agile Scrum Methodology for projects. Work Schedule Monday through Friday; 8:00am through 5:00pm Occasional evening and weekend work required. This is a hybrid position; however, regular on-site presence is required each week. Benefits Information Position is benefit eligible: Yes We are proud to offer a comprehensive benefits package to our employees at the University. #J-18808-Ljbffr The University of Texas at Arlington