Field Service Engineer

Field Service EngineerThe Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.The FSE:Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobsEnsures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcomeSets priorities in accordance with the needs of the company and the customerEnsures the customer will experience a confident, emphatic and competent service from the organizationEnsures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company's processes to ensure the right support to the customerFollows company processes consistently:Secure a meeting with the customer upon arrival onsite and receive briefing from the customerPrepare and execute the work as agreed with the customerManage the customer experienceIdentify sales and service opportunitiesIdentify/update/validate information of the Installed BaseProcess hours and expensesTechnical reportingKeep stakeholders informed and updatedInform the Customer Support about arrival time if outside of expected windowConfirm reception of a work order to the resource plannerUpdate Customer Support and customer on progress of the workDebrief customer on work done and performance of the machineReport on quality issues and non-conformity (NCR)Other duties assigned as required by the businessWhat we are looking for:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ability to execute agreed tasks & deadlines against performance criteria (KPI)Result orientation, ability to follow through and respect deadlinesCustomer face-to-face interaction skills and commercial service skillsSocial perceptivenessTechnical competence in an engineering disciplineComputer literateGood grammar and communication skillsEducation, Knowledge, and Experience:Degree in Mechanical, Electrical and/or Software engineering or similar knowledge levelTechnical college degree preferredRecognized product training on food processing equipment preferred.Strong communicator with analytical skill and the ability to work under pressureExcellent English skills, both written and verbalExperience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.Candidates need to be located in the Central Midwest (Iowa, Nebraska, Missouri, Illinois) or in North CarolinaThe estimated hourly pay range for this role is $30-$40 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.Use of Technology in Our Hiring ProcessJBT?Marel uses technology?assisted tools, including artificial intelligence (AI), to support the review of applications.These tools help our recruiting teams identify skills and experience relevant to the role based on job?related criteria.All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.Equal Opportunity Employment: (only for US posted roles)JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.