Compliance Officer

Compliance Officer

Location: Doral, FL Tallahassee, FL Duration: 2+ Months Type: Contract

Job Summary: The Compliance Officer will review and analyze complaints, communicate with constituents and complainants, interpret Florida statutes, and determine the appropriate resolution based on the Division's jurisdiction and requirements.

Responsibilities:

• Contact constituents and complainants to discuss details of filed complaints.
• Read and interpret Florida statutes and compare them with complaint information to analyze issues.
• Communicate professionally with the public and provide excellent customer service.
• Advise complainants regarding the Division's jurisdiction and explain case closure reasons when applicable.
• Provide appropriate resources or referrals to complainants.
• Prepare written correspondence to complainants after supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Document case actions and activities in the OnBase system.
• Maintain accurate and organized case documentation throughout the assignment.

Required Qualifications:

• Ability to speak and understand English.
• High school diploma.
• Excellent written and oral communication skills, particularly when communicating with the public.
• Ability to read and interpret Florida State statutes.
• Experience working with the public in a professional work environment.
• Experience working with the public and analyzing complaints.
• Strong organizational skills.
• Ability to commit to the project timeline.

Preferred / Desired Qualifications:

• Experience using Versa.
• Experience using the OnBase system.
• Bachelor's degree.