Household Appliance Technician

Job Description

Job Description

Well- established full-service commercial/residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking individuals to our Broward headquarters team.
Total Appliance and A/C Repairs, Inc is an equal employment establishment and we do not discriminate. Currently, we are looking for an Appliance Service & Repair Technician, with experience repairing and servicing household appliances.

We are looking for an experienced technician to add to the team, the daily responsibilities will be repairing appliances of the many contract customers we have. We service many high-end communities in South Florida, need someone to be well-rounded, and experienced to work on high end appliances. Factory Trained technicians are always a plus, we are looking for talent, and are willing to pay for it. 

Responsibilities include:

• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public; establish and maintain collaborative working relationships between coworkers.
• Follow proper procedure when servicing a customer’s home, follow proper paperwork protocol, maintain their trucks (and truck stock), maintain their uniforms, and promote a positive work atmosphere for customers and other employees.
• Strive for improvements in work processes and results to better meet company and customer’s expectations; promote employee recognition programs and ensure employees are informed of all company communications; maintain a safe and respectful work environment for employees.
• Expert traveling Dade and Broward County.
• Hours & Working Conditions (as designated)

Normal Working Hours: Monday through Friday 8AM-5PM

Overtime as required -On call over weekends as required
May work outside, in crawlspaces, closets, and attics
Work with sheet metal and sharp objects -Lifting and physical exertion required

Performance Metrics:

• Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
• Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures.
• Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
• Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
• Complete truck inventory, Truck maintenance, organization, and cleanliness
• Company tool maintenance and condition
• Professional image to always represent the company
• Completing all required training
• Safety oriented

Duties and Responsibilities:

• Troubleshoot equipment and related job problems
• Present findings and options to customers, providing advise as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area -Ensure complete customer satisfaction upon completion
• Complete all paperwork required by management
• Collect for work performed if required: documents, payment or signatures
• Maintain truck inventory -Keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
• Perform equipment installations and /or maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed