Call Center Agent

Service BDC RoleThe role of a Service BDC is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, answer any questions and set an appointment.Duties for this entry-level position include:Schedule service appointmentsMake high volume of outbound calls to customersCustomer follow upMaintain relationship with customerWork closely with the service dispatcherSkills:Bilingual in English and SpanishHighly motivatedGood time management skillsProven track record of achieving or over-achieving goalsOutstanding communication skillsProfessional work ethicGreat attitude with a high-energy personalitySuperior customer service skillsCall center experience helpful, but not requiredOur customers keep coming back to us because of our excellent customer service. Not only do we invest in our customers, but we also put that same energy into our employees. If you're looking to move your career forward, apply today!What We Offer:Paid TrainingHealth BenefitsCareer ProgressionGreat CultureRequirements:High School Diploma or equivalent, some college preferredAutomotive experienceStable work history required with historical job stabilityExcellent verbal communication skills must speak clearly and professionally.Must have a professional appearanceAbility to work in a structured environment and adhere to attendance policy and schedule requirements which included evenings and weekendsProficient with basic computer applicationsOutgoing and friendly personality not easily intimidated, ability to handle customer rejectionAbility to maintain high levels of professionalism, salesmanship, teamwork, organization and customer serviceAbility to work well in a fast-paced and diverse environment