Dispatcher I

Sheriff's Office Dispatcher

Under general supervision, performs work in receiving and prioritizing emergency and other calls for service from the Sheriff's Department, fire, emergency medical and related services and informs and dispatches response units and prepares and maintains a variety of records.

Forty (40) hours of shift work each week, shifts are a mix of days, nights, weekends and holidays. Must be willing and able to work all shifts.

The duties and responsibilities listed below are central to the job and the employee must be able to perform each function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities and is intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive and respond to telephone and radio requests for officer assistance and information; receive and dispatch radio messages to all units (to include but not limited to: Patrol, Code Enforcement, Division of Gaming, Division of Wildlife, U.S. Forest Service, Colorado State Parks, Animal Control, Fire Departments, Ambulances, Emergency Medical Services, as well as other agencies) when on the County frequency.
• Determine the nature and priority of calls. Provide information on calls that do not require officer response.
• Process requests from deputies for information regarding vehicle ownership verification, driver's license status, outstanding wants/warrants on persons, vehicles and stolen property, projected weather conditions and address validation by resident's name or known street number, perform records checks.
• Monitor other law enforcement agencies and communicate with them when appropriate.
• Using a computer, enter and retrieve information for authorized personnel pertaining to criminal warrants, stolen property, stolen vehicles, run file searches, assign case numbers to calls and provide any assistance possible to deputies and others.
• Maintain radio log or recording.
• Receive and transmit calls from the hearing impaired.
• Maintain and operate E-911 computer system.
• Monitor numerous radio frequencies; monitor activities to assist in ensuring safety of personnel.
• Operate recording machines and preserve tapes.
• Clean dispatch office and restrooms.
• Train to maintain certifications.

The requirements listed below are representative of the knowledge, skills and/or abilities required. The list is not designed to cover or contain a comprehensive listing of all knowledge, skills or abilities that are required.

Knowledge of: geography of the area; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled in: basic computer skills and office equipment; handling multiple priorities and simultaneous demands and organizing and completing tasks according to their importance.

Ability to: communicate effectively in writing and verbally; keep complete and concise records; learn the rules and regulations of the Federal Communications Commission covering the operation of radio transmitters and receivers in law enforcement work; learn emergency response procedures; think clearly, exercise judgment and act quickly in emergencies and under stress; maintain confidentiality; establish and maintain effective working relationships with officers, fire and ambulance personnel, dispatch personnel and the public.

High school diploma or equivalent; one (1) year of office work involving public contact; training in team leadership and law enforcement is desirable; any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.

Ability to hear on a telephone, radio and in person; ability to speak clearly and concisely; ability to see and read documents and characters on a computer screen; ability to monitor radios, telephones, computers and personal requests simultaneously.

Ability to repeat hand and wrist movement while answering telephones and conducting computer entries; ability to sit for long periods of time.

Work is generally performed in an office setting where temperatures are controlled; hazards may exist occasionally; access to the work area must be controlled.

Forty (40) hours of shift work each week, shifts are a mix of days, nights, weekends and holidays. Must be willing to work all shifts.

Possession of and ability to maintain a valid Colorado driver's license.

Ability to clear criminal background check; certified for, or ability to obtain the following: Colorado Crime Information, NCIC, CPR and EMD Certificates, within six (6) months of hire date.