IT Support Specialist

Troubleshoot hardware, software, network, printer, and workstation issues Provide technical support in person, by phone, email, and other remote support methods Install, configure, deploy, and maintain computers and peripheral equipment Support point-of-sale (POS) systems and technology across Goodwill locations Administer Microsoft 365 user accounts, licensing, and service configurations Support Exchange, Teams, SharePoint, and OneDrive Enroll, configure, and manage devices through Microsoft Intune Deploy applications, policies, and security configurations Configure and troubleshoot mobile devices, printers, and scanners Complete and track help desk tickets within established service expectations Create and maintain technical documentation, SOPs, and knowledge-base articles Identify recurring technology issues and recommend process improvements Travel to Goodwill locations as needed to provide on-site support Protect confidential and sensitive information while following IT security standards Requirements Associate degree in Information Technology, Computer Science, or related field - or equivalent education and experience 2+ years of IT support experience Experience troubleshooting workstations and POS systems Working knowledge of Microsoft 365 and IT infrastructure Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities IT certifications such as CompTIA A+ or Microsoft certifications are a plus Valid driver's license, appropriate auto insurance, and reliable transportation Ability to travel between Goodwill locations as needed Ability to occasionally work nights, weekends, and on-call support Ability to lift up to 25 lbs. independently Commitment to a safe, drug-free workplace Demonstrates expertise in troubleshooting hardware, software, and network issues while providing exceptional technical support across various platforms. Proficient in managing Microsoft 365 environments and supporting point-of-sale systems, with a strong focus on customer service and process improvement. Highest-signal resume keywords Troubleshooting Workstations Microsoft 365 Administration Point-Of-Sale (POS) Support Technical Documentation Creation IT Support Experience Hard Skills Troubleshooting Hardware Troubleshooting Software Network Support Microsoft Intune Management Application Deployment Security Configuration Mobile Device Configuration Help Desk Ticket Management Technical Support Process Improvement Soft Skills Problem-Solving Skills Communication Skills Customer Service Skills Independent Work Multi-Priority Management Certifications & Qualifications CompTIA A+ Microsoft Certifications Industry Keywords IT Support Technical Support Help Desk Information Technology Computer Science Goodwill IT Security Standards SOPs Confidential Information Drug-Free Workplace Tools & Technologies Microsoft 365 Exchange Teams SharePoint OneDrive POS Systems Printers Scanners Remote Support Tools Knowledge-Base Articles #J-18808-Ljbffr