Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Hatton Veterinary Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while managing a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment.

Schedule:

This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday and for 2 Saturdays per month.

Full-time benefits and compensation**:

• Compensation: $16.90-19.00 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance with HSA option and choice of United Healthcare or Kaiser Permanente
• Life insurance, disability and 401k options
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications:

• Previous experience in a customer service, reception, or client-facing role is required
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Why Hatton Veterinary Hospital?

At Hatton Veterinary Hospital in Elk Grove, CA, we are committed to providing exceptional veterinary care with a personal touch. Our skilled team focuses on preventive medicine, surgery, and dentistry, utilizing advanced techniques and equipment to ensure the health and well-being of our patients. We prioritize client education and communication, empowering pet owners to make informed decisions about their pets' care. Join our team and become part of a practice that values compassion, professionalism, and the bond between pets and their families.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.