Carrier Development Representative

Job Description

Job Description

Position Overview

The Carrier Development Representative is responsible for sourcing, vetting, onboarding, and managing carrier partners capable of executing trade show, high-value, white-glove transportation services. This role ensures secure, compliant, and service-driven execution of shipments while maintaining strong carrier relationships and real-time operational control.

The ideal candidate is detail-oriented, relationship-focused, and experienced in premium freight environments where precision, discretion, and accountability are critical.

Key Responsibilities

Carrier Development & Management

• Identify, qualify, and onboard specialized carriers capable of handling high-value, time-critical, and white-glove freight
• Conduct thorough carrier vetting, including insurance validation, safety records, equipment requirements, security protocols, and service capabilities
• Build and maintain a reliable network of trusted carrier partners (solo teams, teams, sprinters, air ride, specialized equipment, secure transport)
• Negotiate rates and service agreements aligned with premium service expectations

Dispatch & Load Execution

• Dispatch and manage shipments from tender to delivery, ensuring strict adherence to customer SOPs and security requirements
• Provide real-time load tracking and proactive communication with carriers and internal teams
• Monitor transit milestones, manage exceptions, and execute recovery plans when needed
• Ensure compliance with white-glove requirements such as appointment delivery, inside delivery, protective handling, escorts, or specialized packaging

High-Value Freight & Security Compliance

• Enforce high-value freight protocols, including chain of custody, check calls, geo-fencing, team driver requirements, and secure parking procedures
• Verify carriers maintain required insurance limits and follow customer-specific security procedures
• Maintain confidentiality and discretion in handling sensitive shipments

Relationship & Performance Management

• Serve as primary point of contact for assigned carrier partners
• Monitor carrier performance metrics including on-time delivery, communication, claims history, and service quality
• Address performance issues and support continuous improvement initiatives
• Maintain long-term strategic carrier relationships to support capacity needs

Administrative & Systems Responsibilities

• Accurately update TMS with load details, tracking notes, documentation, and carrier compliance records
• Ensure PODs, invoices, and required shipment documentation are collected and processed timely
• Support audits, claims prevention, and internal reporting as required

Qualifications

Required

• 2+ years of experience in dispatch, carrier development, or operations within freight forwarding, brokerage, or premium logistics
• Proven experience working with high-value, expedited, or white-glove freight
• Strong understanding of carrier compliance, insurance requirements, and security protocols
• Excellent communication, negotiation, and relationship-building skills
• Ability to multitask and make sound decisions in time-sensitive situations
• Proficiency with TMS platforms and Microsoft Office tools

Preferred

• Experience in trade show, white-glove, final mile, or specialized transportation environments
• Knowledge of team driver operations, secure transport procedures, and expedited services
• Familiarity with high-value verticals such as electronics, medical devices, or trade show logistics

Key Competencies

• Attention to detail and operational precision
• High level of professionalism and discretion
• Strong problem-solving and critical-thinking skills
• Customer-first mindset with service excellence focus
• Ability to thrive in a fast-paced, high-accountability environment

What We Offer

• Competitive salary and performance-based incentives
• Health, dental, and vision benefits
• Paid time off and holidays
• Opportunities for career growth within a specialized, premium logistics environment

TTi Logistics is a national provider of white-glove B2B logistics services specializing in high-value, time-critical transportation, warehousing, project management, and installation. TTi serves retail, healthcare, hospitality, and trade show clients nationally from facilities in Florida, New Jersey, and St. Louis.

Company Description

TTi Logistics is a national provider of white-glove B2B logistics services specializing in high-value, time-critical transportation, warehousing, project management, and installation. TTi serves retail, healthcare, hospitality, and trade show clients nationally from facilities in Florida, New Jersey, and St. Louis.