Client Service Associate - EDPlan Innovations (Registered Nurse)

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in three Canadian provinces and Europe. PCG offers a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit Service Associates will be integral members of the EDPlan Innovations Team. This position will be responsible for engaging client stakeholders for EDPlan Innovation projects and managing, maintaining, and growing client relationships with state agency and/or local education agency stakeholders across multiple states/projects. The role requires direct client interaction, collaboration with Regional Teams, and integration of client management and project management capabilities to promote strong connectivity within the team.ResponsibilitiesClients Focus on developing long-term client relationships – expand influence, increase retention, solve issues, and drive satisfactionModel best practices in client, project, and change managementLead client engagements and status update meetingsProactively identify problems and provide solutions to clientsBuild client excitement around new features, functionality, and servicesProvide feedback on evolving client needs to remain responsive, competitive, and good partnersProvide training on system use for end users and administratorsProvide Tier 2 or 3 support via Zendesk for EDPlan InnovationsCollaboration & Coordination Contribute to a professional and respectful team dynamic with a culture of mutual accountabilityDeliver results in terms of client success metrics, both individually and collaborativelyCollaborate and coordinate with Regional Teams and other functional areas to meet clients' needsCoordinate with EDPlan Innovation Product Leads and Regional Team for status update meeting materials, data or reporting requests, and evolving services based on training and helpdesk feedbackServe as the main point of contact internally for Regional Teams to review new opportunities for viability, potential market shifts, and areas of riskServe as the client contact for the change request process and involve appropriate team members from EDPlan InnovationsCoordinate with Technical Business Analyst to articulate change requests, product feedback, and support execution of changes in user acceptance testing (UAT) and training documentationSkills For SuccessProven success at client relationship buildingEffective communication skills (presentation, facilitation, and written)Proven success or keen ability to understand electronic nursing documentation softwareCollaboration skills with peers, staff, and leadershipAbility to manage multiple projects and clients simultaneously with keen attention to detailDecisive, consistent, transparent, and open to feedbackHighly organized and skilled at prioritizationAbility to lead virtual and in-person trainings on EDPlan InnovationsProfessional maturity and client-centric mindsetAdvanced knowledge of Microsoft Office products: Excel, Word, PowerPoint, TeamsPreferred ExperienceLocation: must be located in or around the state of OklahomaRegistered nurse (RN) with expertise in school nursing specialtyExperience with electronic nursing documentation (SIS or EHR)2-5 years' experience managing client relationshipsStrong understanding of EDPlan, specifically EDPlan HealthExpertise using Asana or comparable task management or project management toolsQualificationsBachelor's degree preferred or additional relevant years' experience requiredWorking ConditionsRemoteRequirementsThis position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company's success. To be successful in a remote work role at PCG, you must:Be available during your set working hoursHave a safe, private, and distraction-free environment to complete your workBe able to give your full attention to completing your PCG job dutiesThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.CompensationCompensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401(k), PTO, parental leave, bereavement leave. Range: $55,000-75,000. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social, recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology, and human services industries, work.J-18808-Ljbffr