Global IT Field Service Manager

Global IT Field Service Manager

Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 10,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves our lives. Find out how a career as a Global IT Field Services Manager can change yours.

The Global IT Field Services Manager oversees IT service delivery for field operations across construction projects, regional facilities, and temporary job sites within the Michels Family of Companies. This leader ensures that technology infrastructure and support services are secure, dependable, and standardized to meet the demands of evolving field environments. Working collaboratively with Construction Operations, Facilities, Security, and IT stakeholders, this role plays a critical part in supporting project startups, site transitions, and closures while driving alignment between technology solutions and business objectives.

Why Michels?

• We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
• Our steady, strategic growth revolves around a commitment to quality
• We are family owned and operated
• We invest an average of $5,000 per employee on training each year
• We reward hard work and dedication with limitless opportunities
• We believe it is everyone's responsibility to promote safety, regardless of job titles.
• We offer a comprehensive benefits program including (Depending on your positions and location you may participate in a different benefit plan):
  • Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan

Why you?

• You thrive in fast-paced environments under tight deadlines
• You relish new challenges and evolving technology
• You enjoy collaborating and communicating with your teammates
• You like to know your efforts are noticed and appreciated
• You possess strong interpersonal skills and the ability to interact with all levels of management
• You look forward to high-level responsibility opportunities

Responsibilities

• Lead and manage a team, including hiring, training, and developing employees. Provide regular feedback and performance evaluations, foster a collaborative and high-performance work environment, and make decisions regarding promotions, disciplinary actions, and terminations. Ensure team alignment with organizational goals and support continuous professional growth
• Manage global IT field services supporting active construction projects, remote jobsites, and regional offices
• Ensure consistent delivery of on-site and remote IT support, including endpoint devices, networking equipment, connectivity solutions, and collaboration technologies
• Establish and maintain standardized field support processes, service levels, and escalation paths aligned with Global IT operations
• Support temporary and permanent site setups with a focus on uptime, safety, and operational readiness

Qualifications:

• Bachelor's Degree in related field, 3 years of related and/or operational experience, or an equivalent combination
• 7+ years of IT operations or field services experience, preferably in construction, utilities, manufacturing, or project-based environments
• 3+ years of experience leading teams, including geographically distributed or field-based staff
• Experience supporting remote and temporary sites with limited infrastructure
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

AA/EOE/M/W/Vet/Disability