Field Support Technician

Job Overview

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
• Experience supporting enterprise or healthcare environments preferred.
• Strong hands on experience with Windows desktops and laptops.
• Experience with common peripherals and printers.
• Knowledge of basic networking concepts.
• Experience with remote support coordination tools.
• Familiarity with ITSM tools, preferably ServiceNow.
• High attention to detail and documentation discipline.
• Ability to work independently onsite with accountability.
• Strong verbal and written communication skills.
• Ability to function under pressure in clinical environments.
• Strong sense of ownership and reliability.
• Willingness to travel within assigned field region.
• Flexibility for after hours or emergency support when required.
• Adherence to organizational security and safety policies.

Responsibilities:

• Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
• Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy are critical.
• Execute physical, device level, and site specific support activities bridging various IT support teams.
• Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
• Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.
• Perform full IMAC lifecycle activities including new device deployments, refreshes, and user onboarding.
• Configure devices as per standards, images, and security baselines.
• Provide hands on support for monitors, printers, docking stations, and accessories.
• Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
• Follow hospital and clinic access protocols, respecting privacy, confidentiality, and data security requirements.
• Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
• Maintain accurate asset records including device assignment, location changes, and serial numbers.
• Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
• Communicate clearly with Service Desk Leads on ticket progress and delays.
• Travel within assigned 30 mile radius to provide field support and meet SLA expectations.
• Due to nature of job The candidate must have Ability to lift and move IT equipment safely.

Skills:

• Windows OS.
• Desktop Support.
• Laptop Support.
• Peripheral Troubleshooting.
• Printer Support.
• Basic Networking.
• ServiceNow.
• ITSM.
• Asset Management.
• IMAC.
• Smart Hands Support.

Qualification And Education:

• 4+ years of IT Field Support experience.