Lead Ops Coordinator

Primary Purpose The Lead Ops Coordinator is responsible for direct supervision of Operations Coordinators and the daily coordination of quality services, deliveries/pick-ups, and additional services for your assigned branch/branches. This position is also responsible to provide an exceptional customer experience for both our external and internal customers. Essential Functions Oversee and supervise branch Operations Coordinators’ daily job duties and functions Assist in the selection and training of new Operations Coordinators Coach Operations Coordinator on job performance Work with Operations Manager on Operations Coordinator annual reviews and evaluations Investigate complaints and provide information to internal and external customers Coordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and procedures Assist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries Assist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etc. Keep Operations Manager updated on issues and resolution of issues Support technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issues Work with the customer service department and account managers on scheduling deliveries or services Assist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service information Assist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for posting Assist with sequencing routes & pick up and deliveries daily Ensure the highest level of customer service for both our internal and external customer Perform other duties as assigned Qualifications Computer knowledge (Microsoft Office) Well-developed clerical and administrative skills Well organized and ability to work under timelines and constraints Strong written and verbal communication skills Analytical, process oriented, and ability to focus on details for long periods of time Should be a resourceful person and perform in a professional manner. Customer Service Teamwork Organization Communications Decision Making and Problem Solving Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects/tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness Benefits Summary All full‑time employees working an average of 30 hours or more per week are eligible for the following benefits: Holiday & Paid Time Off (pro‑rated for Part‑Time employees) Medical/Pharmacy Dental Vision Employer‑Paid Short‑Term Disability Employer‑Paid Employee Basic Life & Accidental Death and Dismemberment Voluntary Employee Life & Accidental Death and Dismemberment Voluntary Spousal Life Voluntary Dependent Life Hospital Indemnity, Accident and Critical Illness Commuter/Transit Account Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Health Savings Account 401(k) with employer match Employer‑Paid Employee Assistance Program (EAP) Employee Discounts Salary Range $25.08 – $35.11 / hour Pay Transparency Statement At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID‑compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I‑9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally‑recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co‑workers. #J-18808-Ljbffr