Dispatcher Supervisor - Graveyard Shift

Job Description and Duties

This is a Limited-Term position which may be extended to 24 months or become permanent.

Working under the direction of the Regional Transportation Management Center (RTMC) Office Chief (a Senior Transportation Engineer), incumbent will supervise the nightly operation of the District 3 Traffic Operations located at the RTMC in Rancho Cordova. The incumbent will directly supervise a group of Caltrans Dispatcher Clerks; ensure all of the rules, laws, regulations, policies and procedures pertaining to the dispatch operation are adhered to; schedule work shifts; coordinate training for dispatchers; ensure the information in all logs, data bases, and information binders are accurate and kept current and properly entered; incumbent will ensure that proper notification policies are followed during incidents and will perform dispatching and limited traffic management functions when necessary or required. Background check is required.

Incumbent will perform routine supervisory duties such as effectively managing minor issues and problems; overseeing the hiring of replacement and seasonal Caltrans Dispatcher/Clerks; resolving employee pay and time issues; preparing Annual Performance Reviews (APRs); encouraging and assisting employees with future upward mobility plans; ensuring that the department’s directives, policies and procedures are complied with and utilize the department’s progressive discipline program when applicable and necessary. The incumbent will effectively plan, organize, and assign the dispatching duties of the Traffic Dispatch staff in the RTMC. Some basic and routine dispatching duties include but are not limited to; radio and telephone dispatching of mobile units, answering requests for information and assistance from the public, other government agencies, and Caltrans personnel; insuring all necessary logs, computer data bases and information binders are kept up to date and the information properly entered into them; ensure all departmental communication/notification policies and procedures are properly followed and adhered to.

The incumbent will be expected to perform traffic dispatching duties on a limited basis to assist with heavy radio traffic periods or to substitute for planned or unplanned absences of dispatch personnel. Incumbent will operate TMC systems when required and log activities; systems include but not limited to, Traffic Management Center Activity Logging (TMCAL), Integrated Maintenance Management System (IMMS), Lane Closure System (LCS), Changeable Message Signs (CMS), Highway Advisory Radios (HAR). Incumbent will ensure the Public Information Office and District Management are notified of major issues in a timely manner and that the proper phone paging/notifications are performed.

Eligibility for hire may be determined by your score on the Dispatch-Clerk Supervisor, Caltrans Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Dispatch-Clerk Supervisor, Caltrans Exam is located here: CalCareers

You will find additional information about the job in the .

Working Conditions

Position location: 3165 Gold Valley Dr Rancho Cordova, Sacramento County.

Multiple positions may be filled from this recruitment.

Incumbent will work in a climate-controlled office under artificial lighting.

The District 3 Regional Transportation Management Center is a 24-Hour a Day, 7-Day a Week operation. Dispatcher/Clerk and Dispatcher/Clerk Supervisor shift hours may vary, as well as normal days off. The Dispatcher Clerk Supervisor must be willing to perform the work required of a Dispatcher Clerk (as backup) with irregular hours including night shifts, weekends and holidays. The normal working hours for this position will be 9:00pm - 5:00am.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Special Requirements

• The position(s) require(s) a Drug Screening be passed prior to being hired.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• Background check is required.

Candidates selected for this position must successfully pass a Department of Justice background check and the incumbent is also required to sign CHP Form 101A annually.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: . Please redact birthdates and social security numbers.

Benefits

Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

Important Application Instructions

To be considered for this position, you are required to include the Job Control JC-526374, PARF #03-26-0356 and title of the position Dispatch-Clerk, Supervisor, on the State application (STD. 678) form. The STD. 678 is required , and each section must be filled out completely and thoroughly.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your degree/transcripts or LICENSE/CERTIFICATE along with your application (STD. 678) to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.