Bilingual Patient Intake Coordinator

Job Description

Job Description

Benefits:

• Health Insurance Stipend
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Patient Intake Coordinator (English/Spanish) Lawrenceville, GA or Oakwood (Gainesville), GA

Join a Team That's Raising the Standard in Injury Care

Are you someone who takes ownership, thrives in a fast-paced environment, and enjoys helping people during difficult moments?

At NexGen Medical Centers, we're looking for team members who bring urgency, accountability, and a commitment to delivering an exceptional patient experience. As one of Georgia's fastest-growing interventional pain management practices specializing in personal injury, every role on our team helps patients get the care they need quickly and compassionately.

If you're energized by solving problems, staying organized, and making a meaningful impact every day, we'd love to meet you.

Why NexGen? At NexGen, we believe great people deserve a great workplace.

We invest in our team, promote from within, and empower employees to take ownership of their work. We move quickly, support one another, and celebrate individuals who bring positive energy, accountability, and solutions—not excuses.

Here, your ideas matter, your growth matters, and your work truly makes a difference in patients' lives.

Position Summary Location: Lawrenceville, GA or Oakwood (Gainesville), GA

As a Patient Intake Coordinator, you'll be the first voice prospective patients hear and often the first impression they have of NexGen Medical Centers.

You'll guide patients through the intake process with professionalism, empathy, and urgency while coordinating with attorneys, referral sources, providers, and internal teams to ensure every patient is scheduled quickly and accurately.

This role is ideal for someone who enjoys staying busy, thrives in a high-volume environment, and naturally takes ownership without waiting to be asked.

What You'll Do

• Answer high-volume inbound calls on our New Patient Hotline with professionalism, empathy, and efficiency. 
• Respond promptly to new patient referrals, attorney referrals, web inquiries, and text messages. 
• Collect patient demographics, accident details, insurance information, attorney information, and required documentation. 
• Schedule new patient appointments across multiple providers and clinic locations. 
• Coordinate medical records and communicate with referral sources to obtain missing information. 
• Maintain accurate documentation in our EMR and CRM systems. 
• Keep referral sources informed of scheduling updates and appointment outcomes. 
• Identify and resolve scheduling issues proactively before they become problems. 
• Work collaboratively with Front Desk, Medical Assistants, Case Management, and providers to create a seamless patient experience. 
• Protect patient privacy and maintain HIPAA compliance at all times. 

What We're Looking For We're looking for someone who:

• Has an owner mindset and takes pride in delivering exceptional work. 
• Moves with urgency while maintaining accuracy. 
• Enjoys solving problems instead of waiting for someone else to fix them. 
• Communicates confidently and professionally with patients, attorneys, and teammates. 
• Stays organized while managing multiple priorities. 
• Maintains a positive attitude during busy days. 
• Welcomes feedback and is always looking to improve. 
• Loves being part of a team that wins together. 

Qualifications

• 1–2+ years of experience in medical front office, patient access, intake, scheduling, referral coordination, or healthcare call center. 
• Personal injury experience strongly preferred. 
• Experience with attorney communication, Letters of Protection (LOPs), or workers' compensation is a plus. 
• Comfortable handling a high volume of inbound and outbound calls. 
• Strong computer skills with EMR/PM systems, Microsoft Outlook, and accurate data entry. 
• Excellent verbal and written communication skills. 
• Strong attention to detail and organizational skills. 
• Reliable, dependable, and accountable. 
• Bilingual (English/Spanish) strongly preferred.

What We Offer

• Competitive salary 
• Comprehensive benefits package 
• Paid Time Off (PTO) 
• Paid holidays 
• Healthcare reimbursement stipend 
• Company-sponsored 401(k) 
• Career growth and advancement opportunities 
• Ongoing training and professional development 
• A positive, supportive, and high-performing team culture 

Why You'll Love Working Here We hire people who care.

Our team members are positive, driven, collaborative, and committed to delivering an outstanding patient experience. If you're someone who enjoys working hard, taking ownership, continuously improving, and making a real impact, you'll fit right in.

NexGen Medical Centers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, supported, and empowered to succeed.