Plumbing Operations Manager

Job Description

Job Description

Operations Manager | $90,000 - 110,000 annually + bonuses

Pronto Plumbing Heating Air & Drains is seeking an Operations Manager to help lead and scale our established and growing residential service business throughout the Camp Hill and greater Harrisburg area.

Why Join Pronto :

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Vacation
• 401(k) with company match
• Performance-based bonuses

Schedule: Full-time, Monday through Friday with additional availability as needed

This is a high-impact leadership role focused on improving operational performance, developing teams, driving accountability, and supporting continued growth while delivering a strong customer experience. You'll work closely with ownership and leadership in a hands-on environment where your decisions directly shape daily operations.

We're looking for a hands-on leader who understands residential home services, brings structure and consistency to operations, and motivates teams to perform at a high level while keeping day-to-day work running smoothly.

What You'll Do:

• Oversee daily HVAC operations, scheduling, dispatch, and service delivery
• Lead and develop technicians, dispatchers, and office staff to maintain a high-performing team
• Monitor KPIs, revenue, profitability, and service quality to drive operational performance
• Support hiring, onboarding, coaching, and ongoing employee development
• Manage technician scheduling and workflow to maximize productivity and customer satisfaction
• Ensure operational standards, safety compliance, and customer experience expectations are consistently met
• Coordinate inventory, job staging, and field readiness with warehouse and service teams
• Partner with ownership on operational improvements, staffing, and growth initiatives
• Help foster a positive, accountable, and team-oriented culture

What We're Looking For:

• Previous operations leadership experience in residential home services
• Strong understanding of HVAC and/or plumbing service operations is highly valued
• Experience managing or directly influencing P&L performance, budgeting, and operational profitability
• Experience leading multiple departments or teams
• Strong communication, coaching, and leadership skills
• Ability to hold teams accountable while maintaining a positive culture
• Experience with Service Titan or similar field service software preferred
• Data-driven mindset with the ability to analyze performance metrics and improve operations
• Organized, proactive, and solutions-oriented leadership style

Ready to help lead a growing residential service company with a strong local reputation? We'd love to connect with you.