Quality Control Analyst

Job DescriptionJob Description We are seeking an experienced Housing Quality Control Analyst to conduct quality assurance and compliance reviews of affordable-housing program files, including Housing Choice Voucher (HCV/Section 8), Public Housing, RAD, PBV, and Mod Rehab programs. The Quality Control Analyst will review participant and resident files for accuracy, completeness, and compliance with applicable U.S. Department of Housing and Urban Development (HUD) regulations, program requirements, policies, and operating procedures. This position is responsible for identifying file deficiencies, validating eligibility and rent/subsidy calculations, monitoring corrective actions, analyzing quality-control trends, and providing management with recommendations designed to improve program compliance, operational accuracy, and data integrity. The ideal candidate has direct experience with HUD housing programs, Housing Choice Voucher and/or Public Housing file processing, rent calculations, eligibility determinations, quality control, compliance, or internal auditing. Key Responsibilities Quality Control & File Auditing Conduct routine and targeted quality-control reviews of files associated with: Housing Choice Voucher (HCV/Section 8) Public Housing RAD Project-Based Voucher (PBV) Moderate Rehabilitation (Mod Rehab) Other applicable affordable-housing programs Review files for compliance with applicable HUD regulations, administrative plans, admissions and continued occupancy policies, procedures, and operating requirements. Verify the accuracy and completeness of eligibility determinations. Review household income, assets, deductions, allowances, and supporting documentation. Validate rent and subsidy calculations for accuracy. Confirm appropriate application of applicable program rules and documentation standards. Identify file deficiencies, inconsistencies, calculation errors, missing documentation, and procedural deviations. Corrective Action Monitoring Clearly document quality-control findings and required corrective actions. Provide feedback explaining: The nature of the error Applicable program requirements Required correction Recommended preventive action Track identified deficiencies through resolution. Review corrected files to confirm that deficiencies have been properly addressed. Monitor correction deadlines and follow up on outstanding items. Escalate recurring or unresolved compliance concerns to appropriate management. Maintain accurate records of quality-control findings and corrective actions. HUD Compliance Apply current HUD regulations and program requirements when evaluating files and business processes. Maintain working knowledge of requirements governing: Housing Choice Voucher eligibility Public Housing eligibility Income calculations Rent calculations Subsidy calculations Recertifications Interim examinations Verification requirements Program documentation Monitor regulatory and procedural changes that may affect quality-control standards. Assist with ensuring operational procedures remain aligned with current HUD requirements. Reporting & Analysis Prepare weekly, monthly, year-to-date, and other quality-control reports. Develop scorecards summarizing: Files reviewed Error rates Compliance deficiencies Correction status Recurring issues Performance trends Analyze quality-control results to identify patterns and systemic issues. Present findings and recommendations to department leadership. Explain the significance of identified compliance issues and recommended corrective actions. Develop concise and actionable recommendations based on quality-control results. Maintain accurate documentation supporting audit and compliance activities. Process Improvement Identify operational processes contributing to recurring errors or compliance concerns. Recommend improvements to policies, procedures, workflows, and internal controls. Partner with operational teams to strengthen accuracy and consistency in housing-program administration. Support process-improvement initiatives designed to reduce error rates and improve data integrity. Establish and monitor quality-control performance targets and measurements. Training & Staff Development Identify training needs based on trends discovered through file reviews. Communicate recurring errors and compliance concerns to management. Assist in developing training recommendations designed to prevent future deficiencies. Provide technical guidance regarding file documentation, rent calculations, eligibility, and HUD program requirements. Participate in team meetings, quality initiatives, and special projects. Collaboration Work collaboratively with Housing Choice Voucher, Public Housing, compliance, operations, and management teams. Communicate quality-control findings professionally and objectively. Build effective working relationships with employees across multiple departments and organizational levels. Participate in meetings regarding compliance performance, operational processes, and corrective-action initiatives. Perform additional related duties as assigned. Required Qualifications Minimum of 4 years of experience in affordable housing compliance, quality control, file auditing, housing program administration, internal audit, or a closely related function. Strong working knowledge of HUD Housing Choice Voucher and/or Public Housing program requirements. Demonstrated experience reviewing participant, applicant, tenant, or resident files for regulatory compliance. Strong knowledge of income, rent, and subsidy calculations. Experience reviewing eligibility determinations and supporting documentation. Ability to interpret HUD regulations, policies, administrative plans, procedures, and program guidance. Strong analytical and problem-solving abilities. Exceptional attention to detail and accuracy. Ability to document findings clearly and provide practical corrective recommendations. Strong written and verbal communication skills. Ability to independently manage multiple reviews, priorities, and deadlines. Education Bachelor's degree in Business Administration, Public Administration, Finance, Accounting, Human Services, or a related field preferred. Relevant affordable-housing experience may be considered in combination with education. Preferred Qualifications Experience specifically conducting quality-control reviews for Housing Choice Voucher and Public Housing programs. Experience with RAD, PBV, or Mod Rehab programs. Experience with housing authorities, affordable-housing organizations, government contractors, or HUD-funded programs. Housing-industry professional certifications. Experience with affordable-housing software or property-management systems. Experience developing compliance reports, scorecards, or audit findings. Experience identifying training needs through quality-control analysis. Certification / Technical Requirements Candidates should demonstrate strong proficiency with Housing Choice Voucher and Public Housing rent calculations. Housing-industry certifications are highly desirable. If required by the organization, the successful candidate must achieve the established passing standard on applicable HCV Rent Calculation and Public Housing Rent Calculation examinations. Knowledge, Skills & Competencies The successful candidate should demonstrate: Strong knowledge of HUD housing-program requirements. Strong understanding of HCV and Public Housing operations. Advanced file-review and quality-control skills. Ability to analyze complex files and identify compliance deficiencies. Strong understanding of rent and subsidy calculations. Ability to interpret policies, procedures, and regulatory guidance. Strong analytical thinking and attention to detail. Ability to convert audit findings into practical recommendations. Strong professional judgment. Ability to identify recurring trends rather than evaluating issues in isolation. Strong organizational and documentation skills. Ability to communicate findings professionally, including when identifying errors or noncompliance. Ability to work effectively with employees and managers across functional areas. Ability to adapt to changes in HUD regulations, program requirements, and organizational procedures.