Lead Mitigation Technician

Job Description

Job Description

Benefits:

• Overtime
• 401(k)
• Bonus based on performance
• Free uniforms
• Training & development
• Competitive salary
• Opportunity for advancement
• Paid time off

Project Manager
Perks:

• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:
With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities:

• Managing Customer Satisfaction and representing the brand
• Effectively oversee all aspects of the mitigation processes and customers’ needs
• Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary
• Identifying areas for improvement and managing relationships with centers of influence
• Managing job progress, pricing schedules, estimate details & coordinating with Production Manager
• Leaving job-sites with an orderly appearance and follow uniform and policy guidelines
• Communicating and managing customer concerns with back office effectively
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:

• Experience in equipment deployment, proper chemical and PPE utilization, and labor management
• Ability to master IT and software requirements for job documentation in the field 
• Strong Customer Service and communication skills
• IICRC, RIA, or comparable Certifications required
• Understanding of safety guidelines and ability to manage them on site 
• Aptitude with record keeping, recording information and communicating ‘the message’
• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates