CES Outreach Coordinator

Type: Full-time, Non-exempt (hourly)

Employer of Record: Inland SoCal 211+

Department: Housing Location:


Hybrid - Riverside, CA

Reports To: CES Supervisor


Grant Funded: Yes


Eligible for Transfer: No

Typical Hours: 8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends.

Pay Range: $20.00 - $25.00 per hour, payable bi-weekly

Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b


retirement plan; sick leave; accrued vacation; and a 32-hour workweek.

WHO WE ARE

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all


can thrive. For over 90 years, we've answered the call, actively listening and responding to local needs.


We champion community resiliency, financial security, and health under the values of excellence,


empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in


Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and


those we serve, we're working towards a future where every person in our communities can achieve


what they envision for their lives. To learn more about our workplace culture, visit






WHO YOU ARE

Mission-Focused: Your goal is to create change for better lives and healthier communities. You


engage donors, volunteers, and the community, striving to accomplish shared goals and making the


best judgments for the community and organization.


Relationship-Oriented: You prioritize people over processes, cultivating relationships for common


goals. You value diversity, practice effective communication, and actively listen to diverse input.


Collaborator: You achieve change through collective action and partnership. You share community


knowledge, focus on shared goals, and seek win-win solutions while maintaining core values.


Results-Driven: You are dedicated to measurable goals for the common good. You communicate


goals, motivate others, promote innovation, and drive resources to deliver excellent service.


Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics.


You act according to the organization's values, take appropriate action, and maintain transparency.

JOB PURPOSE

Inland SoCal 211+ manages San Bernardino County's Coordinated Entry System (CES), a streamlined,


evidence-based process that connects people experiencing homelessness to appropriate housing


and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments


and a "no wrong door" approach, helping individuals and families access support through any


participating agency.

CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and


work closely with the housing team to engage unhoused people in the CES process. This position


helps people enter and continue on pathways to permanent housing. CES Outreach Coordinators


provide customer service with a trauma-informed, whole-person, evidence-based approach. This


position is excellent for those who are skilled at providing compassionate care while adhering to a


standard, consistent, and detail-oriented workflow and has an important role in helping community


members back into housing.

ESSENTIAL DUTIES

• Provide excellent customer service to individuals experiencing homelessness or a housing


crisis, both over the phone and in person.


• Perform weekly outreach to provide in-person assistance to individuals experiencing


homelessness in the community and distribute assistance such as bus passes and gas cards.


• Conduct case management for CES outreach clients, assess eligibility with prescreening and


VI-SPDAT tools, and record client information in various systems such as but not limited to


inContact, iCarol, HMIS, and Excel spreadsheets.


• Coordinate housing with clients, housing locators, and agency program staff, facilitate smooth


transitions to other service and housing providers (warm handoffs), and collect follow-up


information and document outcomes.


• Respond to crises and calls from stakeholders about individuals in need of assistance


• Provide clients with preliminary assistance such as becoming "document ready" for housing


and addressing immediate needs such as food, clothing, hygiene, and other basic items


• Identify available community resources and provide in-depth referrals to housing, medical,


and mental health services, while advocating on behalf of clients for services and housing.


• Develop relationships with external partners, coordinate outreach events; attend team


meetings, case conferences, training workshops, and community meetings; and document


cases through appropriate systems, ensuring compliance with CES policies and procedures.


• Work closely with engagement teams, case managers, and housing navigators, and provide


Housing Navigation services on a case-by-case basis. • Abide by CES policies, procedures,


reporting, implementation, and other requirements.

• Successfully meet and maintain performance parameters and learn through various means to


maintain appropriate knowledge of housing programs and services.


Community work is ever-changing because the needs of the community are our foremost mission.


This list represents the typical responsibilities of the role, but other duties may be assigned. You will


be expected to perform other tasks as required by your role and the organization's operational needs.

Requirements

QUALIFICATIONS

• Applicants should have the education, experience, and/or training necessary to fulfill the job


duties and responsibilities. Examples of how this requirement may be met include:

o High School Diploma, GED, or High School Equivalency with 2 years of experience


working with community members experiencing homelessness and/or performing


outreach or direct services to a similar population.

• Ability to listen with sensitivity to other people's feelings, needs, and points of view,


demonstrate respect, tact, and courtesy in expressing options or ideas.


• Passion and desire to work towards ending homelessness, patience to manage critical cases


such as chronic disabilities, and ability to recognize and act upon opportunities to enhance


community relations.

• Excellent writing skills, including correct grammar and the ability to summarize, and proficient


computer skills with competency in MS Office and various software.


• Preferred:

o English/Spanish bilingual


o Proficiency in inContact, iCarol, and HMIS


o Knowledge of local resources and HUD regulations


o Mental health and substance use clinical skills

o Public speaking experience


• Ability and commitment to using a trauma-informed and equity lens and empathetically


respond to the interconnectedness of barriers experienced by participants.

• Work Environment and Physical Requirements:

o In-Field Outreach involves working with individuals experiencing homelessness who


may be on the streets, in shelters, or in other places not meant for human habitation.


There may be integral challenges such as exposure to various types of infestations


and unhygienic situations due to homelessness or the mental health of the population


served. While ISC211+ makes every effort to protect all employees from unpleasant


situations, the company is not responsible for resolving the effects of some of the


work exposures since they are inherent in the environment. Personal protective


equipment will be provided as required. The position requires frequent sitting, walking,

standing, crouching, kneeling, stooping, and lifting and carrying objects up to 25


pounds, and the ability to drive for various periods of time.

o Administrative Work is performed in an office using standard office equipment such


as the telephone, computer, fax machine, and copier. Tasks include moving objects like

laptops and chairs, repetitive wrist and hand motions, document preparation and


analysis, transcribing information, navigating software, and prolonged sitting. These


represent what is necessary to perform the essential duties. Reasonable


accommodations for individuals with disabilities will be provided, as required by


applicable law.

• Driving: A driver's license, reliable transportation, and the minimum personal liability


insurance as required by California law and ISC211+ insurance carriers are required. Mileage is


reimbursed at IRS standard rate. This position involves driving a company vehicle and/or


personal vehicle to various locations and encampments where clients reside, attending


meetings and events throughout San Bernardino County, regular off-site or field work,


transportation of equipment or materials, or time-sensitive responsibilities. Mileage in


personal vehicles is reimbursed at IRS standard rate.

• Remote and Hybrid Work Requirements: For work performed remotely, employees must


have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are


subject to the same professional conduct and safety requirements as in-person work.

• Communication: Demonstrate effective verbal and written communication skills, including


but not limited to active listening and the ability to adapt communication style to the


audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role.

• Lived Experience: Applicants who share lived experience with the communities and


populations we serve are strongly encouraged to apply.

These are basic qualifications to meet the requirements of the position. However, we encourage


individuals to apply if they believe they have the necessary skills, knowledge, and experience to


perform the job duties, even if their qualifications do not match 100%. We encourage applicants to


think broadly about their background and skill set to thrive in the role.

GRANT FUNDED POSITION

This position is grant funded through June 2026 and carries the possibility that it may not be renewed


if further funding is not obtained. The availability of grant funds does not guarantee continued


employment.

32-HOUR WORKWEEK

Effective July 6th, 2025, we revised the standard workweek for all full-time employees to 32 hours in a


6-month trial period. Continuation is contingent on the trial's success. This position's schedule and, if


it's hourly, the pay rate, may revert to a 40-hour workweek on a company-wide or department basis.

HIRING POLICIES

Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and

people with disabilities are highly encouraged to apply for vacant positions at all levels.

Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's


qualifications and capabilities to perform the essential functions of a particular job. All employment


opportunities are provided without regard to race, religion, color, sex, national origin, age, military


status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health


decision making, marital status, victim of violence status, gender identity, gender expression, sexual


orientation, or any other characteristic protected by applicable law.

Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the


California Fair Chance Act. You do not need to disclose your criminal history or undergo a background


check until a conditional job offer is made. If a conviction directly related to the job is found, you will


have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy.

Pre-Employment Screening: All offers of employment are contingent upon satisfactory background


screening and drug test results. As the recipient of federal funds, this company participates in E-Verify