Communications Switchboard Coordinator

Communications Switchboard Coordinator

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Communications Switchboard Coordinator, you will help the communications team and hospital departments so they can provide seamless, high-quality connectivity and support for our patients, staff, and providers. Every day you will oversee all switchboard operations and provide direct leadership to our Communications Operators. You will be expected to train staff, coordinate with IT to maintain essential communication systems and software, and analyze operational data to drive performance improvements. To be successful in this role, you must possess strong leadership abilities, technical proficiency with communications equipment, and a proven track record of fostering a positive, service-oriented environment.

Operations Oversight: Manage the telephone switchboard and communications staff across all locations, ensuring 24/7 service delivery and seamless communication between providers and patients

Team Leadership: Direct daily operations, including staff scheduling, setting performance goals, providing constructive feedback, and facilitating professional development

Training & Customer Excellence: Lead in-house training on communication standards and customer service, while implementing strategies to improve overall satisfaction for internal and external stakeholders

System & Directory Management: Collaborate with IT to oversee essential communication infrastructureincluding phones, pagers, and hospital directoriesto ensure reliable functionality

Cross-Departmental Coordination: Manage complex on-call schedules and serve as the primary liaison between departments to resolve service complaints and maintain continuity of care

Strategic Administration: Lead departmental meetings, maintain accurate documentation, and proactively pursue personal and professional growth to align with organizational goals

Required: High School graduate or equivalent AND minimum of 1 year experience in the discipline, OR 5+ years of directly related work experience. Any certifications/education as required by the department. Strong knowledge of switchboard operations and organizational communication strategies; excellent time management and record keeping skills; working understanding of switchboard and other telecommunications systems; excellent verbal and written communication skills; ability to present complex issues in understandable manner; fluent in software applications and Google office suite applications

Preferred: Previous supervisory experience

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.