NOC Engineer - Level 3

NOC Engineer - Level 3

We are seeking an experienced and hands-on Level 3 NOC Engineer to join our Global Network Operations Center. This position plays a vital role in ensuring the performance, availability, and security of our edge compute platforms, SD-WAN environments (Versa), container workloads, and cloud-connected infrastructure.

The ideal candidate will have extensive Linux and networking experience, a proactive mindset, and a passion for diving deep into technical issues to resolve incidents, improve systems, and support mission-critical applications in challenging, distributed environments. You'll collaborate with engineering, support, and deployment teams and act as a senior escalation point within a 24/7 global operations model.

Key Responsibilities

• Monitor and troubleshoot distributed edge compute and Versa SD-WAN platforms to ensure high availability and performance.
• Respond to escalated incidents from Level 1/2 teams, performing deep-dive diagnostics across Linux, virtualized, containerized, and cloud environments.
• Perform advanced troubleshooting of complex production systems—e.g., out-of-memory issues, application crashes, packet loss, or routing anomalies.
• Use observability and monitoring tools (e.g., Grafana, SolarWinds, DataMiner) to detect and act on system anomalies; contribute to alert optimization and dashboard tuning.
• Support changes and updates to compute nodes, appliances, and edge services under formal change control processes.
• Participate in service restoration, incident post-mortems, and root cause analysis.
• Collaborate on recurring issue identification and automation opportunities to reduce manual effort.
• Create and maintain operational documentation, troubleshooting guides, and SOPs/runbooks.
• Participate in a global 24/7 shift-based coverage as needed.

Required Skills & Experience

• Extensive and strong hands-on experience with Linux system administration and troubleshooting in production environments is a must (e.g., out-of-memory issues, application crashes, connectivity issues).
• Familiarity with Type 1 and Type 2 hypervisors (e.g., KVM, VMware ESXi), including passthrough configuration, resource tuning, and troubleshooting.
• Experience with public cloud platforms (e.g., Azure, AWS), including VM provisioning, virtual networking, SSO setup, and datastore configuration.
• Solid understanding of IP networking protocols and services: TCP/IP, DNS, DHCP, NAT, VLANs, routing (BGP, OSPF, RIP), VPNs, proxies, and firewalls.
• Strong troubleshooting skills using network tools (e.g., ping, traceroute, tcpdump, Wireshark).
• Proficiency with virtual NICs, Linux network stacks, and interface configuration.
• Hands-on experience testing and troubleshooting REST APIs using Postman, Swagger, CURL, and Python scripts. Familiarity with reading Swagger definitions to automate or validate API workflows.
• Exposure to containerized workloads and orchestration, including Docker, Kubernetes, or K3s.
• Familiarity with infrastructure automation tools such as Ansible, Terraform, or Bash scripting.
• Foundational understanding of TPM, encryption, and measured/secure boot is a plus (can be taught internally).
• Experience with tools like ServiceNow, Jira, or other ITSM platforms for case and incident management.
• Strong written and verbal English communication skills with the ability to clearly document issues, escalate appropriately, and collaborate across teams.

Preferred Qualifications

• Experience supporting or deploying edge orchestration platforms (e.g., Zededa, Azure IoT Edge, AWS Greengrass).
• Exposure to hybrid or satellite-based connectivity environments, including high-latency or intermittent networks.
• Experience working in a managed services provider (MSP) environment, ISP/NOC, or systems integrator is preferred.
• Familiarity with zero-touch provisioning, telemetry pipelines, or site/network architecture at the edge is a plus.

Why Join Us?

• Work at the cutting edge of network operations, edge computing, and satellite systems, enabling global connectivity in the most remote and demanding scenarios.
• Be part of a collaborative, fast-moving team that values technical depth, mentorship, and continuous learning.

Working at Speedcast:

At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you're in the right place.

We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We're united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

• Our global presence– you get to work with clients and colleagues all over the world, in every continent
• Talented teammates– your co-workers are the best and brightest in the industry
• Industry leadership– be part of the latest advancements shaping the future of communications
• Ability to develop skills– work across departments to gain new skills and valuable experience
• Choose your environment– we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
• Grow your career- Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
• Work on diverse projects– every day is different with our customers from a range of industries around the world

Speedcast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.