Treatment Coordinator

Job Description

Job Description

Are you an experienced dental professional who enjoys connecting with patients, discussing treatment, and helping people feel confident about their dental care? Lane & Associates Family Dentistry is looking for a Treatment Coordinator to join our Erwin office.

We are looking for someone with previous dental experience who understands the pace of a dental office, knows how to build trust with patients, and can confidently guide patients through their treatment journey.

If you are looking for a team where your experience is valued and you have the opportunity to grow, we would love to meet you!

What You Will Do:

As a Treatment Coordinator, you will be an important part of both the patient experience and the success of the practice. You will:

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information in Denticon.
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

What We Are Looking For:

This position is ideal for an experienced dental professional who is ready to bring their knowledge and experience to a new team.

We are looking for someone who has:

• Previous experience in a dental office
• Experience as a Treatment Coordinator, Office Manager, Dental Receptionist, or similar dental administrative role
• Knowledge of dental terminology and common dental procedures
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• A patient-first mindset
• The ability to work effectively with both doctors and team members
• A positive, professional, and dependable demeanor
• High School Diploma and/or GED

What You Can Expect From Us

At Lane & Associates, we believe our team members deserve to feel valued and supported.

Our benefits and perks include:

• Comprehensive insurance coverage after 90 days to include Health, Vision, Dental, Life, FSA, Disability Insurance, and more!
• Competitive pay!
• 401(k) Employer Contribution Plan!
• Quarterly Performance Bonus Opportunities!
• Paid Training Classes!
• Paid Time Off and Paid Holidays!
• Fridays Off at 2 PM!
• Uniform Allowance!
• Employee Assistance Program!
• Team Events, Giveaways and Social Campaigns!
• Birthday and Work Anniversary surprises from the owners!
• Volunteer Opportunities through our Smile Squad!
• Exclusive Team Perks and Experiences: Lane & Associates is also the Official Team Dentist of the Carolina Hurricanes ,Durham Bulls, and the Campbell Camels;giving our team access to unique experiences and company perks.

Why Lane & Associates?

We are a growing dental organization, but our focus remains on the people who make our practices successful.We want experienced dental professionals to have the opportunity to build a career, not simply take another job.

If you are someone who takes pride in your work, enjoys helping patients, and wants to be part of a team that recognizes your experience and contributions, we would love to hear from you!

Apply today and take the next step in your dental career with Lane & Associates Family Dentistry!