Assistant Site Manager | Drive the Team. Own the Results.

Assistant Site Manager | Drive the Team. Own the Results.

Job Category: Field Requisition Number: ASSIS003494

Location: El Car Wash - Southfield Southfield, MI 48034, USA

Description

What You'll Own

Run the day-to-day - Support daily operations, staffing, and site performance to keep everything running strong — every shift, every day.

Build a winning team - Support recruiting, onboarding, and scheduling to create a reliable, high-performing team.

Coach and develop talent - Provide real-time feedback, build skills, and grow future leaders within EL. You develop people — you don't just direct them.

Handle conflict head-on - Address team conflict and culture issues directly and promptly. You don't let problems fester or escalate unnecessarily.

Set the service standard - Deliver fast, friendly, and flawless experiences — every customer, every time.

Drive performance through the numbers - Track daily metrics — sales, labor, inventory, and equipment — and take action to improve results.

Hold the site independently - When the Site Manager is out, you run it — confidently, calmly, and without unnecessary escalation.

Keep the wash at peak performance - Ensure equipment is operational, maintained, and ready to deliver consistent results every day.

What You Bring

• Reliable attendance — you model the standard for the entire team
• Proven supervisory or shift management experience — you've held a team accountable before
• Strong real-time coach — you develop people, not just direct them
• Demonstrated ability to handle team conflict constructively — you address it, you don't avoid it
• Operationally sharp — you manage labor, scheduling, and throughput simultaneously
• Customer-first mindset even under pressure
• Comfortable reading daily metrics and taking action on them
• Flexible availability including evenings, weekends, and holidays
• Background in car wash, QSR, retail, or hospitality is a plus
• High school diploma or equivalent; Associate's or higher in Business is a plus

How You Show Up — ECW Competencies

• Customer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.
• Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.
• Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.
• Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.
• Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.
• Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.

Why El Car Wash

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where you grow, lead, and make every moment count.

What You'll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match — yes, free money
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• On-the-job training and real career growth
• FREE car washes

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.