Field Training Manager

Job Description

Job Description

Summary:

The Field Training Manager is an experienced staffing professional that plays a key role in maintaining consistency in processes and expectations across the company. The ideal candidate brings a strategic mindset and strong background in employee relations to the team. This role is responsible for developing training programs and materials, executing employee development initiatives, and partnering with Talent Acquisition, Operations, Sales, and leadership teams to provide ongoing coaching to employees at all levels.

Responsibilities:

• Develops and delivers standardized initial and ongoing training programs, materials, and curriculum for employees at all levels.
• Deploys Field Trainers to branch locations to deliver in-person training, onboarding, and orientating. Personally facilitates in-person training as needed. Utilizes technology and virtual platforms to supplement in-person training when appropriate.
• Conducts branch visits and follow-up training based on performance trends and identified needs.
• Creates and maintains training materials, presentations, guides, checklists, and other resources. Tracks training participation, completion, and effectiveness.
• Evaluates training programs and makes recommendations for improvement. Works with executive leadership to establish consistent processes and expectations across the company.
• Drives leadership and management training initiatives in collaboration with executive leadership.
• Partners with territory and branch leadership to support initial and ongoing employee development and reinforce performance expectations. Provides and/or recommends individualized coaching based on employee experience, role, and identified development needs.
• Assesses employee performance, determines if additional support is required, and advises leadership on recommended plans of action. Addresses immediate concerns escalated by Field Trainers as issues arise.
• Contributes to company organizational initiatives, new system implementations, process changes, and policy rollouts.

Key Success Factors:

• 3+ years of experience in staffing operations, recruiting, training, or related field
• 2+ year of experience in training or developing employees preferred
• Ability to travel 75 – 100% of the time
• Strong understanding of staffing agency operations, sales processes, and branch-level procedures
• Excellent written and verbal communication skills
• Well-developed interpersonal skills
• Proficiency in Microsoft Office, Applicant Tracking Systems, and Customer Relationship Management systems

Work Environment:

The Field Training Manager will travel to various branches across the United States to perform job duties. Overnight travel is expected 75 – 100% of the time. When not traveling, the Field Training Manager will report to a local branch. This role is considered on-site or on-the-road only.

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.

Company Description

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.