Senior Software Engineer ServiceNow

Job Posting End Date: October 15

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the worlds leading employee benefits providers we help millions of people gain affordable access to benefits that help them protect their families their finances and their futures.

Are you an asker of questions a solver of problems and a challenger of the status quo Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer members comfortable working in an agile fast-paced and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing and were excited about whats next. Join us.

General Summary:

The Senior Software Engineer - ServiceNow will provide technical leadership for Unums ServiceNow platform with a focus on Configuration Management ITOM Discovery Service Mapping enterprise integrations and data governance. This role will play a central part in a multi-year initiative to align ServiceNow with CSDM 5 improve service visibility and data quality and integrate with strategic platforms including Application Portfolio Management (APM) and Technology Business Management (TBM) solutions.

Working closely with Infrastructure Cloud Security Architecture and Application teams this individual will design and implement scalable ServiceNow solutions optimize Discovery and Service Mapping capabilities and establish trusted technology and service relationships that support operational resilience compliance and business decision-making across the enterprise.

Job Specifications:

• Bachelors degree in Computer Science Information Systems or equivalent relevant experience.
• 6 years of software engineering experience with ServiceNow development and platform engineering.
• Strong experience with ServiceNow CMDB Configuration Management and ITOM capabilities.
• Hands-on experience with ITOM Discovery Service Mapping MID Servers and Discovery troubleshooting.
• Experience implementing and supporting CSDM preferably CSDM 5 or later.
• Experience improving CMDB governance reconciliation data quality and operational adoption.
• Experience building and supporting integrations with enterprise platforms such as Workday AWS MuleSoft Dynatrace Tenable and other cloud and operational systems.
• Experience with APM TBM ITSM ITOM ITAM or related ServiceNow modules preferred.
• Strong understanding of enterprise infrastructure cloud platforms application architectures and technology dependencies.
• Experience working in Agile delivery environments.
• Strong analytical problem-solving communication and stakeholder management skills.
• Demonstrated ability to lead technical initiatives and influence cross-functional teams.
• Experience mentoring software engineers and providing technical leadership within an Agile team.
• Strong understanding of software engineering best practices testing automation CI/CD and secure development principles.

Principal Duties and Responsibilities:

• Serve as the technical lead for the enterprise ServiceNow CMDB driving architecture governance and continuous improvement.
• Lead CMDB modernization efforts including CSDM 5 alignment data quality initiatives and CMDB adoption.
• Design develop and maintain ServiceNow CMDB solutions CI models and relationship mappings.
• Lead ITOM Discovery and Service Mapping activities including MID Server management discovery tuning troubleshooting and optimization.
• Design and support integrations between ServiceNow and enterprise platforms including Workday AWS MuleSoft Dynatrace Tenable monitoring tools and other strategic systems.
• Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms.
• Develop ServiceNow automations workflows configurations custom applications and platform enhancements.
• Partner with infrastructure security cloud architecture and application teams to establish a trusted system of record for enterprise technology services.
• Ensure solutions are scalable secure and aligned with enterprise architecture standards and best practices.
• Provide technical leadership mentorship code reviews and guidance to engineers across the team.
• Participate in Agile planning estimation solution design testing and continuous improvement activities.

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Our company is built on helping individuals and families and this starts with our employees. We want employees to maintain a positive balance which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs we are committed to helping employees live and work their best both inside and outside the office.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$89400.00-$183500.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Required Experience:

Senior IC