NOC Switch and Transport Technician - Cincinnati, OH
Alta Fiber
Primary Duties
- Alarm surveillance and response to Network Element events, including: Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport.events
- Pro-actively analyze and assist in resolution of Voice and Transport system incidents, including hardware, software, translations, and chronic problems; also, track and monitor system performance parameters and correlate issues
- Interfacing/coordinated testing with suppliers and underlying carriers to resolve voice and transport service issues
- Coordinate with Repair, Field Technicians, and other intra/inter-department personnel to solve Central Office Switch and Transport troubles (hardware and software)
- Respond to Network System outages and Emergency service conditions by following established procedures/protocols
- Ownership and accountability for accurate and timely completion of service turn-up including coordination with field technicians and customers
- Respond to 911 emergency security requests, including security traces and assist with maintaining the 911 Network
- Monitor and respond to fire alarm system and building maintenance alarms
- Monitor and respond to CBT Security alarms using the Pegasys Security support system
- Utilize Aegis and TIRKS support systems to assist in resolving Network Switching problems
- Utilize the Network Operations section of AEGIS to generate, update, and dispatch Network trouble tickets
- Monitor ticket status and update log-sheets daily
- Answer CBT Emergency lines that appear in the NOC (Critical/Emergency Accident, ACN/NCC, Amber Alerts) and respond using established procedures
- May be required to cross train others
- May be required to assist with the primary duties of other NOC profiles
Experience/Background
- Demonstrated experience reading and analyzing TIRKS and AEGIS WORD documents
- Demonstrated customer contact skills
- Demonstrated experience understanding CBT support systems
- 2 or 4 year technical degree preferred
Prerequisites
- Must have at least 1 of the following:
- Demonstrated experience working with Lucent and/or Nortel Switching systems
- Demonstrated experience working with SONET Networks
- Demonstrated experience working with Synchronous and Asynchronous Transport Network Element repair and maintenance problems, including experience working with all global transmission rates (DS0 through OC192)
- Satisfactory performance rating
- Satisfactory attendance for the last 12 months
Work Environment
- Work location: Network Operations Center, and Central offices
- Work performed in a team-oriented customer focused environment
- Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
- High volume, detail oriented environment
- Size of office and work group varies depending on location
- May be required to work independently with minimal supervision
- May be required to wear appropriate safety equipment and follows established safety practices and procedures
- Dress code: casual business attire
- Size of office and work group varies depending on location
Vacancy posted 11 hours ago
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