Front Desk/Night Audit

Overview Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available. What You Will Do Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.). Engage and sell rooms to walk-in customers. Enter, change, post, and process reservations/charges to guest accounts using a computerized system. Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc. Inform housekeeping of room statuses and availability. Clean and tidy up the front desk area. Balance cash drawer. Work collaboratively with team members and stay current on the communication log. Set up Breakfast. Close and restart the hotel system each night. Compensation The starting wage is $12.00 + or more per hour, based on your experience. Perks Team members enjoy substantially discounted room rates nationwide. Schedule A part-time position is available for the 11 pm-7 am shift. A full-time position is available from 7 AM - 3 PM. Flexibility is required to cover nights, weekends, and holidays. Qualifications Must be 18 years of age or older. Preference is given to candidates with prior hotel front desk experience. Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential. Ability to use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information. Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry. Motivated to use safe work practices and resourceful in solving problems. The position requires the ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed. Note: This job description reflects responsibilities and qualifications for the Night Auditor/Front Desk role at Townplace Suites and should be used for candidate assessment and hiring purposes. #J-18808-Ljbffr