Front Cashier and Greeter

Job Description

Job Description

Front Cashier (Cross-Trained as Greeter)– Launch Family Entertainment Clearwater (Countryside Mall)

Hourly | Part-Time | Guest-Facing | High-Energy | Weekend Availability Required

WHO WE ARE:

Launch Family Entertainment is the ultimate indoor adventure park for families, friends, and fun seekers of all ages. Our Clearwater location at Countryside Mall delivers wall-to-wall excitement with trampolines, ninja courses, bowling, arcades, laser tag, Krave kitchen, and a full-service bar. Every guest experience begins at the front—where you’ll be waiting with a smile.

WHO YOU ARE:

You’re energetic, welcoming, and thrive in guest-facing roles. Whether checking waivers, handling ticket sales, or simply greeting every visitor with a “Welcome to Launch!”, you set the tone for everything that follows. You’re calm under pressure, love making people smile, and can multitask like a pro. This is more than just a front desk role—you’re the heartbeat of the guest journey.

WHAT YOU’LL DO:

As a Front Cashier, you’ll be responsible for guest check-ins, ticketing, and creating a friendly, efficient entry experience. You’ll also be cross-trained as a Greeter, ensuring guests are not only processed quickly, but also welcomed warmly, guided confidently, and sent off with a great final impression.

Key responsibilities include:

• Greet every guest with “Hi, welcome to Launch!” and a big smile.
• Process ticket sales, gift cards, and merchandise using the POS system.
• Assist with online bookings, walk-in reservations, and waiver completion.
• Prepare guests for entry with proper wristbands, footwear, and directions.
• Direct guests to attractions and answer questions using Launch-approved language.
• Maintain a clean, safe, and organized front desk and entry area.
• Monitor entry supplies like waivers, flyers, and wristbands and restock as needed.
• Keep your cash drawer accurate and follow all register procedures.
• Handle guest comments and complaints with professionalism and urgency.
• Take clear, detailed messages for management when needed.
• End interactions with “Have an awesome time!” or similar guest-focused sendoffs.
• Sanitize kiosks, counters, and bathrooms regularly throughout your shift.

WHAT IT TAKES:

• Friendly, outgoing, and confident in guest interactions.
• Detail-oriented and comfortable with basic cash and POS operations.
• Strong multitasking and communication skills.
• Able to stand for long periods and lift up to 25 lbs.
• Prior experience in retail, admissions, or hospitality is a plus—but not required.
• Must be available to work weekends.

WHY JOIN LAUNCH?

• Weekly pay and flexible scheduling.
• A high-energy workplace that feels like a party.
• Opportunities to grow with a rapidly expanding company.
• Employee discounts at Krave and across Launch.
• Join a team that’s serious about fun, fast service, and unforgettable experiences.

If you're ready to  bring the energy and help us create unforgettable experiences for our guests,  apply today!  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, requirements, duties, and skills. 

This franchise is independently owned and operated by Four Bears Entertainment Clearwater, LLC, a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee and not to Launch Family Entertainment Corporate. Four Bears Entertainment Clearwater dba Launch Family Entertainment Clearwater is an equal opportunity employer.