Multi-Site Maintenance Supervisor

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities a home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Key Competencies An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by the relationships built within communities, including vendor partners, regulatory, and social services partnerships. An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, utilizing organizational resources and senior leadership support as needed. An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understanding that participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued. Qualifications At least 3 years of multifamily property maintenance experience. One year of supervisory experience required. Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work. HVAC and CPO certifications are highly desired. Valid Driver’s License. Very strong organizational skills and ability to handle multiple priorities. Solid interpersonal and customer service skills. Must be available for on‑call and weekend work. Key Accountabilities Resident Relations + Customer Service Demonstrate customer service skills by treating residents and others with respect, answering questions, responding to complaints about maintenance services, and assigning work orders efficiently. Project a favorable image of the community to achieve property objectives and public recognition. Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters. Enforce community policies delegated by the Community Manager. Assist and complete work orders generated from resident requests for service, diagnosing defects and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Maintenance Management Coordinate, schedule, and respond to resident/management requests and work orders. Ensure repairs and replacements are necessary for community common areas and units. Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible. Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous conditions or liability concerns. Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services. Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs. Maintain a well‑organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines. Maintain hazard communications program; teach and promote safe work practices. Manage unit inspections. Be responsible for key control of the community. Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, work in progress, etc. Manage and participate in on‑call emergencies in the community. Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors. Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency. Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals. Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards. Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff. Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed. Provide input to the Community Manager regarding employee performance evaluations. Conduct and/or attend regular Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keep up‑to‑date on all OSHA and other safety‑related laws and requirements to ensure community compliance. Adherence to Property Management Rules, Regulations, and Guidelines Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individuals. Comply with Avanath’s safety and risk‑management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety‑related laws and requirements, and reporting accidents and incidents promptly and accurately. Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individuals. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry. Physical Demands & Working Conditions Incumbent is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. May be required to report to work during inclement weather conditions. Frequent standing and walking. Reading, comprehending, writing, performing calculations, and communicating verbally. May work in an elevated site, may walk on uneven ground. Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. May be required to travel to sister communities to provide maintenance support. How Avanath Supports You Culture Built on Purpose and Core Values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more. Growth based on achievement and emphasis on promoting from within our ranks versus just external candidates. Development – commitment to creating opportunities to learn and expand knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion are at the very core of Avanath’s operating and investment philosophy. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. Avanath does not discriminate on the basis of any protected group status under any applicable law. Compensation Range $31.08 - $31.08 USD #J-18808-Ljbffr