Regional Director of Operations

Role Regional Director of Operations Job Type Full-time, Exempt Reports To Vice President of Operations Location MO Description The Regional Director of Operations role is responsible for providing operational leadership, direction, and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in the assigned region. We Are Looking For People Who Are Flexible Committed Improvement focused Team focused Fun Curious Relationship focused Listeners who relate with people Self-Starters Eager to learn new skills Essential Job Functions Knowledge of the Orthodontic Industry and practice dynamics Collaborates with practice leadership to implement top‑line growth initiatives, manage expenses, and execute operational plans Participates in the budget preparation process and implements practice improvements Oversees local practice administrators and key team members to develop and execute their practice level goals and support achieving the annual budget with long‑term success and growth of each practice and the Region Applies a data‑centric approach using KPIs to understand the business and growth drivers, collaborating with the VP of Operations to implement performance improvement goals and initiatives at each practice Serves as a liaison between the VP of Operations and practices to ensure the practice receives adequate corporate support for success in each functional area Develops relationships and leads monthly meetings with key stakeholders in the Region, focusing on partner doctors Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics Willingness to travel 50% of the week to each practice location offering face‑to‑face support and guidance; seeks to listen and understand practice feedback Ensures compliance with applicable government laws, rules, regulations, and company policies and procedures Possesses strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship Serves as a cultural leader of excellence in the region; monitors and manages team morale Consults with Human Resources as necessary on employee relations and team member engagement matters Adopts a cross‑functional team approach with operations, human resources, finance, and business intelligence Gathers, analyzes, and presents data with useful metrics to the leadership team Helps support office refresh and redesign for improved experiences and workflows Performs other duties as assigned Essential Job Skills Experience managing budgets and delivering information from P&L statements with strong results in a growth‑oriented organization Effective written, verbal, and electronic communication that is professional in both content and delivery Ability to gain trust and respect of doctors, teams, and peers Excellent organizational and multi‑tasking skills Ability to take initiative and exercise independent judgment, decision‑making, and problem‑solving expertise Establishes and maintains strong working relationships with various stakeholder groups Ability to maintain confidentiality Computer proficiency in Outlook, Word, Excel, and PowerPoint Practices shared accountability with other functional areas of the business Agility by adapting as needed to changing priorities Strong financial aptitude with interest in taking full ownership of the Region’s P&L Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and doctor Requirements Minimum Requirements Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience) 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching) 7 years relevant work experience Flexible schedule Valid driver’s license Preferred Requirements 3-5 years of experience in the dental industry, preferably orthodontics Familiarity with orthodontic practice management systems Benefits Competitive benefits package including PTO, health/vision/dental insurance, and company‑paid STD/LTD Robust 401k plan, including a company match up to 4% Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, bending, reaching, walking #J-18808-Ljbffr