Guest Service Agent

Property Location: 802 S Falkenburg Road - Tampa, Florida 33619 Benefits Incentives – Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work-life balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth – Mentorship, cross‑training, development plans, management training, and more – over 200 internal promotions this year Health and well‑being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement – Company‑matched 401(k) Award‑winning – Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do Serve as the happy, helpful face of our hotel to guests entering and departing our front door Ensure exceptional, positive experiences for our diverse team members and guests Assist guests in a friendly, efficient, courteous, and professional manner Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude What we expect of you Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day‑to‑day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled EEO – Explore Our Culture #J-18808-Ljbffr