Scheduling Specialist II - Gastroenterology

Scheduling Specialist II - Gastroenterology

Division: Medicine

Work Arrangement: Onsite only

Location: Houston, TX

Salary Range: $39,150 - $46,059

FLSA Status: Nonexempt

Work Schedule: Monday Friday, 8 a.m. 5 p.m.

Summary The section of Gastroenterology & Hepatology is looking to recruit an enthusiastic and motivated scheduler to schedule Gastroenterology procedures. This position handles a high volume of referrals, so the ideal candidate will have referrals experience. The position requires patient education and navigation through the patient's journey, including prepping patients for the procedure and scheduling the procedure with BCM & BSLMC EMR. The candidate will also triage patients by working with providers and clinical team for any referrals that could be scheduled as a clinic visit or procedure. The candidate will register the patient in both EMRs, review incoming referrals and orders, and answer patient calls and/or MyChart Messages. The candidate will work Monday to Friday, 8 hours daily. The ideal candidate will be organized, motivated, and passionate about providing excellent customer service to our patients.

Job Duties

• Reviews all incoming referrals and orders for accuracy and completeness.
• Triages referrals to determine clinic vs. procedure needs.
• Schedules appointments/procedures in BCM and BSLMC for all referred patients.
• Coordinates with the referral center to resolve referral issues.
• Contacts patients with pre?procedure instructions and appointment details.
• Requests missing information from referring physicians as needed.
• Works with the endoscopy coordination team to fill block time.
• Manages the order work queue and schedule based on referral requirements.
• Collaborates with MDs on special instructions and clearances.
• Cross?checks for scheduling or procedural conflicts.
• Verifies patient identity and key information across documentation.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Procedure scheduling experience.
• Experience with referrals.

Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer. Requisition ID: 26383